Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Karen Talgi

Austin,TX

Summary

Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.

Overview

5
5
years of professional experience

Work History

Store Manager / Barista

Medici Roasting
07.2022 - Current
  • Maintaining and creating bonds and connection with our customers resulting in many new regulars.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Monitored customer feedback to improve barista performance and customer service.
  • Assisted with hiring, training and mentoring new staff members.

Barista/Barista Trainer

Starbucks Reserve
04.2021 - 07.2022
  • Adapting to a fast paced and deadline strict work environment
  • Applied flexibility in the description of my role in order to best assist the team.
  • Taught proper procedures and strategies for success to new employees.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new employees in groups and in one-on-one scenarios.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Graphic Designer

YOUNOH Media
01.2019 - 01.2020
  • Developed creative design for print materials, brochures, banners, and signs.
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  • Completed final touches for projects such as images sizes and font selection.
  • Communicated directly to clients to present mockups and collect information for adjustments.
  • Transformed ideas into beautiful designs used in identity branding campaigns.
  • Determined size and arrangement of illustrative material and copy to develop graphics and layouts for product illustrations, company logos and internet websites.

Education

Data Analytics Certificate -

Google Coursera
12.2023

Bachelor in 3D Animation/Modeling - Digital Arts

SAE Institute
Dubai, UAE
04.2018

Skills

  • Microsoft Office
  • Customer Service
  • Adobe Creative Cloud (Photoshop, Illustrator, AfterEffects, Animate, Lightroom)
  • 3D Software (3DS Max, Substance Painter)
  • SQL
  • BigQuery
  • Revenue Generation
  • Customer Service Management

Hobbies

Video Games, Movies, Art/Design, Music, Reading, Coffee, Comedy and Jazz Clubs

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Store Manager / Barista

Medici Roasting
07.2022 - Current

Barista/Barista Trainer

Starbucks Reserve
04.2021 - 07.2022

Graphic Designer

YOUNOH Media
01.2019 - 01.2020

Data Analytics Certificate -

Google Coursera

Bachelor in 3D Animation/Modeling - Digital Arts

SAE Institute

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Karen Talgi