Karen Taylor
Yulee,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at CJ Bass Plumbing Inc. Expert in team leadership and complex problem-solving, achieving significant improvements in employee productivity and service delivery. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Service Dispatch Manager
CJ Bass Plumbing Inc.
Fernandina Beach, FL
07.2021 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Store Manager
Encore/Shoe Show
Kingsland, GA
05.2018 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Assistant Manager
Flash Foods
Fernandina Beach, FL
06.2014 - 05.2018
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Reconciled shifts, prepared the deposits, and shift reports at the opening of the day.
Customer Service Lead
Winn Dixie Supermarket
Kingsland , GA
01.2011 - 06.2014
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Managed the cashiers. Streamlined front end operations by optimizing baggers' efficiency, resulting in improved customer experience.
- Reconciled all register tills at closing of the store.
- Managed and operated Customer Service Desk
Education
GED -
Southern High
Durham, NCSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Excellent Customer service skills
Timeline
Service Dispatch Manager
CJ Bass Plumbing Inc.
07.2021 - 05.2024
Store Manager
Encore/Shoe Show
05.2018 - 06.2021
Assistant Manager
Flash Foods
06.2014 - 05.2018
Customer Service Lead
Winn Dixie Supermarket
01.2011 - 06.2014
GED -
Southern High
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