Karen Taylor

Applied strong leadership talents and problem-solving skills to maintain team efficiency and
organize workflows.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives, and communication goals.
Boosted team performance by developing customer service training materials and conducting
service training.
Solicited customer feedback to identify and improve on areas of weakness.
Evaluated customer needs and feedback to drive product and service improvements.
Developed effective improvement plans in alignment with goals and specification.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
  needs and resolving concerns.
  Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point
  solutions.
  Took payment information and other pertinent information such as addresses and phone numbers
  to place orders.
  Achieved high satisfaction rating through proactive one-call resolutions of customer issues

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and
  organize workflows.
  Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  Monitored workflow to improve employee time management and increase productivity.
  Evaluated employee performance and coached and trained to improve weak areas.
  Customer Service Representative, 09/2007 to 03/2008
  SOS Staffing – Plano, TX
  Managed for leas

Processed payments and applied to customer balances.
Achieved performance goals on consistent basis.
Delivered exceptional customer service on collection calls and maintained calm and professional
demeanor.
Persistently reached out to customers with extremely past due accounts to recover lost revenue.

• Selected and filled orders from stock to fulfill customer requirements.
  Followed procedures at all times for personal and team safety.
  Collaborated effectively with coworkers on initiatives focused on achieving measurable
  improvements in production quality and workflow.
  Received and reviewed new orders, located requested merchandise, and promptly initiated
  processing.
  Pulled & prepared customer orders to be sent for assembling. Assisted in the assembling of
  customer orders. Quality control of manufactured items. Weekly, monthly & yearly inventory. Daily
  restock of manufactured items. Packaged & prepared customer orders for shipment.

• Processed catalog orders for various merchants. Resolved customer complaints. Track customer order.
  Assisted with incoming calls for customer satisfaction.

• Resolved technical issues with pager usage and malfunction. Placed follow up calls when necessary to insure customer satisfaction. Assisted with customer billing accounts. Notated results in customer accounts