Karen Taylor

• Bookkeeping- Maintained and processed invoices, deposits, and money logs.
• EOD Reports- Reconciled end-of-day reports to determine accurate billing and payment processing.
• Payroll- Completed payroll for employees and maintained detailed records of procedures.
• Money Transactions- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Phone Coordinator- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Check In/Out- Developed procedures to establish accurate and organized check-in and check-out processes.
• Corresponence- Composed, sent, received, and distributed patient correspondence through letters, emails and fax
• Insurance- Verified Health insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
• Social Media- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
• Inventory- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
• Medical records- Performed medical records management, including filing, organizing and scanning documents.
• Physician Assistant- Sanitized, restocked, and organized exam rooms and medical equipment while assisting physician with exams and Physical Therapy as needed.
• Marketing- Planned/executed internal and external marketing events such as raffles and vendor booths for local events.
• Websites- Implemented and monitored web pages, plugins, and functionality for continuous improvement of business.
• Remote Coding/Billing (Maternity Leave)- Correctly coded and billed medical claims, processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.

(Company Overview: Company merged with another practice, position was no longer available)

• “The Face of Cell Spa”: I was every customer's initial contact with the company, offering Customer Care, Information, Assistance, and Support
• Setup and organized the computer software, customer accounts, phone hardware & phone lines for entire office
• Full-spectrum administrative duties such as phones, fax, computer and hard-copy document & account management
• Composed, sent, received, and distributed patient correspondence through letters, emails and fax
• Receive and process cash & credit payments, organize and manage customer invoices & payments, and appointments
• Training new employees
• Prepared weekly logs of business activity and maintained record of sales
• Effectively communicated with other employees and upper management to ensure complete care of customers.
• Corrected, completed and processed claims for multiple payer codes.
• Processed billing calls and answered questions from patients and third-party carriers.

• Worked in high-volume fast-paced atmosphere & Trained new employees
• Address patients directly about prescriptions & medical needs over the phone
• Provide genuine hospitality to patients
• Maintaining sanitary & clean patient rooms & medical instruments
• Input and update patient notes/encounters via appointment in EHR computer system, and set up patient Home-Health care
• Apply casts, medical dressings, attend to wounds, draw injections
• Professionally perform digital x-rays of lower extremities and process
• Personally in charge of Clinical inventory and ordering medical supplies
• Dispense and throughly explain OTC and DME items to patients
• Collected the necessary cultures and/or biopsies and sent out to the corresponding labs