Karen Tenhundfeld
Mobile,AL
Summary
Experienced Cleaner, Courier, Clerical Worker
I best show my integrity by being a consistently trustworthy and reliable employee
Overview
18
18
years of professional experience
1
1
Certification
Work History
Residential House Cleaner
Independent Self Employed
02.2024 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Independent Contractor Courier
Courier Express
04.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Independent Contractor Medical Courier- Pharmaceuticals
Omnicare, a CVS Health Company
03.2015 - 09.2021
- Contracted by USPack Logistics and Track One Logistics
- Pharmaceutical /Pick-up/Exchange
- Start route at Omnicare Pharmacy 11933 NE Glenn Widing Drive Portland, Oregon 97220
- Pick up, scan package barcodes using scanner, pack vehicle and transport medication packages/kits and supplies to Omnicare Pharmacy 259 E Barnett Road Medford, Oregon 97591
- Required use of my own personal vehicle Sedan or Compact Car/hatchback, Required Valid ID, Drug screen, car insurance, EIN, Business License, Cell Phone, Scanner, Handcart
- Pharmaceutical line haul 6 days a week
- 300 miles one way (Round trip = 600 miles)
- Identification badge to enter and exit pharmacy
- Trusted to be in the pharmacy before opening hours
- Alarm system to open and close pharmacy when entering and exiting
- Log in using name, date, time and body temperature upon arrival
- Handcart to carefully load packages into the pharmacy and organize packages (boxed medication)/ Ekits/ IV Kits/ supplies in specified location of pharmacy
- On the return route to Portland Oregon Omnicare Pharmacy, also ran a route distributing medication to individual nursing facilities on Saturdays in Grants Pass, Oregon (additional 3 hours)
- Occasionally Stats in various cities to nursing facilities
- Used 'e Mobile' App, scanner and iPhone to perform tasks and obtain signatures from Medical Technicians and Nurses
- Confidentiality, Organization and excellent customer service required
- Lifting and exchanging items as follows: Confidential paperwork, narcotics, pharmaceuticals, IV kits, E-kits, Medical supplies and equipment such as external infusion pumps, IV poles, biohazard bags, fax machines
Relocation Consultant
The Management Group
12.2013 - 03.2015
- Answers incoming telephone calls with a friendly and professional tone of voice; transfers calls to the appropriate team members and providing reception services for the company; describes property and services to prospective tenants
- Professionally greet clients or guests (by name if known), and escort them to the conference room when appropriate
- When a client or guest is expected, make sure the conference room is clean, and proper refreshments in place prior to their arrival
- Provide customer service to current residents paying, deposits, rents, association dues and assisting with general questions or concerns
- Utilize sales skills to lease residential homes, duplexes, or apartments; effectively manages the prospective resident application process, expediting applications prior to acceptance, runs credit reports, verifying rental history and submits to property manager or completes processing of application for approval
- Assists and follows directions from Director of Operations
- Take and deliver messages or transfers calls to voicemail when appropriate personnel are unavailable
- Disburse and manage the company's general email account, ensuring prompt delivery
- Ensure reception area is kept clean and tidy, and performs other clerical duties as needed
- Maintains good public relations and interacts with clients, customers, potentially residents, current residents and co-workers in a respectful and professional manner
- Ability to continuously multi-task several objectives
- Example: answering multi-line phone, greeting incoming guests and completing tasks that are concurrent
- Update and maintain TMG's Relocation Policy and Procedure Manual and any other required documents or forms
- Utilize the TMG Relocation Database to conduct a reverse search for follow-up prospects
- Generates correspondence, reports and completes other projects as requested by manager
- Meeting leasing quotas as assigned by manager
- Checks Relocation area prior to opening, and throughout day for cleanliness, and wipes down counter, interior front door glass and computer screens as needed
- Completes market surveys on competition, and makes recommendations for market rent, deposit, or fee adjustments, or other changes needed to remain competitive with the market
Accounts Payable Assistant
GLobal Tel Link
01.2013 - 10.2013
- Properly coded invoices to be entered
- Entered all purchasing invoices in the computer program QAD
- Entered all purchasing invoices on the 'Invoice Log' Excel spreadsheet
- Used computer program POETS to communicate with outside employees in regards to Purchase Orders and Receivers
- Maintained an organized Outlook email and printed invoices pertaining to the Purchasing Department
- Filed invoices for entire Accounts Payable department to be selected for payment at later date
- Assisted in pulling, attaching payment remittance to checks, stamping them using postage machine and delivering to post office invoices selected for payment
- Checked statements and responded to them accordingly
- Assisted Accountants with tax preparation (made copies, prepared certified mail certificates and delivered to post office)
- Encouraged my team members with my positive attitude
Assistant Store Manager
TitleMax (TMX Finance)
10.2011 - 12.2012
- Title pawns
- Greet, build rapport, educate and discover, present, gain commitment, summarize and reassure (six steps of relationship selling)
- Field visits to past due customers
- Selling repossessed vehicles to dealers at the companies secured lot location
- Three day call backs to new customers
- Bank deposits
- Training newly hired Customer Service Representatives
- Maintaining our monthly goal percentages
- Keeping a highly organized office
- Motivated team members
- Using computer program TLPro when processing Title Pawns and payments
Accounts Payable/Receptionist
Bagby & Russell Electric
07.2006 - 01.2011
- Managed incoming and outgoing calls for busy electrical office using a 6-line phone system (hold, transfer, speaker, intercom)
- Assisted in all areas of administrative work including: Data entry, receptionist duties, file organization, payments
- Managed hundreds of invoices daily using Sage Timberline Software
- Responded to customers' requests for payment from vendors
- Checked monthly statements and responded to them accordingly
- Prepared a monthly 'List to be paid' in regards to customer calls, which I then gave to the President of the company to select bi-weekly payments to be made
- I was responsible for printing and mailing checks
- Kept updated records of non-taxable projects along with tax exempt certificates, which I faxed and emailed to vendors per request
- Requested credit and re-bills from vendors that billed the company incorrectly by phone, fax, and email correspondence
- Assisted in typing professional letters for the company using Microsoft Word
- Filed important documents efficiently and appropriately
- Operated office equipment and reordered supplies for each machine
Education
GED -
Baker High School
Mobile, ALSkills
- Customer Service
- Route Driving
- Load & Unload
- Warehouse Experience
- Multi-line phone systems
- Data entry
- Courier
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Residential House Cleaner
Independent Self Employed
02.2024 - Current
Independent Contractor Courier
Courier Express
04.2022 - Current
Independent Contractor Medical Courier- Pharmaceuticals
Omnicare, a CVS Health Company
03.2015 - 09.2021
Relocation Consultant
The Management Group
12.2013 - 03.2015
Accounts Payable Assistant
GLobal Tel Link
01.2013 - 10.2013
Assistant Store Manager
TitleMax (TMX Finance)
10.2011 - 12.2012
Accounts Payable/Receptionist
Bagby & Russell Electric
07.2006 - 01.2011
GED -
Baker High School
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