Karen Tetreault
Groton,MA
Summary
Experienced Home Health Aide skilled in conducting vital assessments, medication management, and personalized care. Known for strong communication and adaptability, consistently enhancing patient well-being and fostering trust with clients and families.
Overview
19
19
years of professional experience
Work History
Home Health Aide
CA Home Health Services
Pepperell, MA
01.2017 - Current
- Supported clients by assisting with daily living activities, ensuring comfort and promoting independence.
- Conducted regular assessments of vital signs and relayed significant changes to healthcare professionals for timely intervention.
- Established and nurtured rapport with clients and families, ensuring open communication and support.
- Monitored and coordinated medication management activities to support patient adherence to prescribed regimens.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and toileting, prioritizing dignity and respect in care.
- Delivered personalized care with empathy and attention to detail, significantly improving patient well-being.
- Evaluated and modified care strategies to align with changing patient needs, enhancing the quality of individualized assistance provided.
Roofer/General Laborer
Portanova Roofing
Weymouth, MA
03.2016 - 09.2016
- Coordinated efforts with team members to achieve project milestones ahead of deadlines.
- Executed loading, unloading, and transportation of materials between storage and production areas.
- Ensured cleanliness and organization of work environment to uphold safety standards.
- Supported team initiatives to enhance group task efficiency.
- Responded swiftly to evolving project requirements, demonstrating agility in skillset and effective problem-solving capabilities.
- Facilitated efficient loading and unloading of materials onto trucks and trailers to ensure timely deliveries.
- Executed safety protocols and adhered to instructions to mitigate risks and ensure workplace safety.
Bar Manager/ Grill Cook
Pizza Mia
Billerica, MA
04.2013 - 11.2015
- Supervised bar operations each day, focusing on efficient service and strict adherence to health and safety protocols.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Conducted cash register closing activities and prepared cashier report to maintain financial integrity at end of business day.
- Oversaw stocking and organization of alcoholic beverages to facilitate seamless service and enhance customer satisfaction.
- Engaged with kitchen team to streamline processes for effective food and beverage integration.
- Analyzed existing inventory processes and developed strategies to improve stock management efficiency.
Waitress/Restaurant Server
Bobbys Burger Palace
Burlington, MA
01.2013 - 04.2013
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Managed multiple tables simultaneously, demonstrating effective time management and organization skills.
- Collaborated with kitchen staff to streamline order delivery and enhance efficiency during peak hours.
- Trained new team members on menu offerings, service standards, and operational procedures.
- Resolved customer complaints promptly, fostering positive relationships and loyalty among patrons.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Coffee Shop Worker
Dunkin' Donuts
Hudson, NH
09.2010 - 09.2012
- Ensured exceptional customer satisfaction by effectively managing inquiries and resolving issues in a busy environment.
- Maintained optimal functionality of espresso machines and brewing equipment while adhering to quality standards.
- Instructed new employees on best practices for coffee preparation and customer service excellence.
- Monitored inventory status and coordinated supply replenishment to support uninterrupted operations.
- Ensured strict adherence to health and safety regulations at all times.
- Maintained cleanliness and organization of workstations and dining areas to enhance operational efficiency.
- Executed cash register transactions with precision to uphold financial integrity and accountability throughout each shift.
- Fostered positive customer experiences by providing prompt and courteous service in a dynamic coffee shop setting.
Customer Care Representative
Alternative Care Providers
Lowell, MA
07.2007 - 09.2010
- Clarified insurance benefits eligibility and claims processing procedures to improve patient understanding and navigation.
- Coordinated efforts with healthcare providers to guarantee reliable information distribution concerning services and procedures.
- Delivered comprehensive training sessions to enhance service delivery standards among new team members.
- Optimized appointment scheduling processes to enhance efficiency and minimize patient wait times.
- Engaged with healthcare professionals to resolve patient concerns and uphold exceptional customer satisfaction.
- Coordinated logistics operations to ensure prompt delivery of medical supplies, enhancing supply chain efficiency.
- Facilitated efficient handling of incoming calls to address urgent requests and uphold professional communication protocols.
Education
High School Diploma -
Shawsheen Valley Technical High School
Billerica, MANational EMT-B Certification - Emergency Medical Technician
EMS Training Inc.
Lowell02-2014
Skills
- Patient care
- Wound care
- Physical therapy support
- Personal hygiene assistance
- Feeding assistance
- Patient transportation
- ADL support
Timeline
Home Health Aide
CA Home Health Services
01.2017 - Current
Roofer/General Laborer
Portanova Roofing
03.2016 - 09.2016
Bar Manager/ Grill Cook
Pizza Mia
04.2013 - 11.2015
Waitress/Restaurant Server
Bobbys Burger Palace
01.2013 - 04.2013
Coffee Shop Worker
Dunkin' Donuts
09.2010 - 09.2012
Customer Care Representative
Alternative Care Providers
07.2007 - 09.2010
High School Diploma -
Shawsheen Valley Technical High School
National EMT-B Certification - Emergency Medical Technician
EMS Training Inc.