KAREN TEVELIET

My most recent experience is in Enterprise support, assisting end users with all their IT Support needs, using guidance and instruction, and escalating as needed. I have a demonstrated proficiency in problem resolution and enjoy this aspect of my work. Prior experience: Vulnerability Management on Servers (AntiVirus/AntiMalware, Patching, and/or security access control), administration of SCCM: applications and monitoring, configuring sites and hierarchies in Configuration Manager. Install and support of Web Servers while installing and supporting various COTS packages. Team leadership and support of enterprise-wide messaging systems using Microsoft BackOffice products supervising the Implementation of Exchange, from conversion to version 5.5.

• AT&T – Network Engineering
• MS Exchange MCP

• Team Foundation Server Training – Microsoft On-site training
• PeopleSoft – PeopleSoft Support Training
• Microsoft Seminar -MS Exchange 2000 - Seminar -MS Project - Seminar
• Mastering Computers -Exchange Server 5.5
• SQLSoft/ARIS Corp.
• Microsoft University -Microsoft LAN Manager 2.2 for Network Administrators
• Microsoft -MS Exchange Training; MSMail Internals
• WANG Laboratories -protocols x.25; HDLC/SDLC; SNA; Broadband; gateways, emulations and network analyzers
• AT&T -Data Network Design, Data Communications Workshop
• IBM - 3705 NCP Coding Fundamentals, SNA Design -Principles, ACF/VTAM Installation