Karen Thatcher
Fredonia,WI
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in transforming customer service standards. Excellent marketing and customer service skills with more than 14 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
19
19
years of professional experience
Work History
Owner
KT Quality Accessories
04.2009 - Current
- Founded and managed a women's accessory business for 10+ years.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and worked to showcase new products that were in consumer demand.
- Designed and manufactured innovative product.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Worked with other small businesses to build on community support.
High School Library Aide
Grafton School District
08.2014 - 11.2016
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Documented student behaviors, interventions, and outcomes to enable administration to address pertinent issues.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Cleaned and organized art supplies and related materials.
- Worked with area libraries to supplement the needs of students.
- Managed collection data and ordering.
- Took part in professional development workshops to boost skills.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Developed and implemented strategies to improve student engagement.
- Prepared reports and maintained administrative records.
- Developed and delivered presentations on course topics using library databases.
Library Assistant II
Village Of Grafton
06.2004 - 11.2016
- Maintained organized library shelves, materials and equipment in clear, alphabetized order.
- Processed library card applications and maintained patron records with accurate contact information.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Created a Teen Advisory Board that went on to implement a space just for teens.
- Successfully raised funds for Summer Reading Programs by reaching out and coordinating with area businesses.
- Increased community engagement with area families by implementing a weekly email newsletter for summer reading programs, story times, and other outreach efforts.
- Managed both the library's website and social media pages.
- Promoted from a Library Assistant I to Library Assistant II (Head of Teen Services) based on performance evaluations and innovative ideas.
Education
Social Work
UW-Milwaukee
Milwaukee, WIGeneral Studies
UW-Washington County
West Bend, WISkills
- Business Management
- Product Branding
- Business Marketing
Timeline
High School Library Aide
Grafton School District
08.2014 - 11.2016
Owner
KT Quality Accessories
04.2009 - Current
Library Assistant II
Village Of Grafton
06.2004 - 11.2016
Social Work
UW-Milwaukee
General Studies
UW-Washington County
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