Karen Theberge
Fredericksburg,TX
Summary
Talented Floor Manager driven to optimize procedures and maximize team performance with exceptional leadership and problem-solving abilities. Excellent communicator and strategic planner with adaptable approach. Bringing management expertise and 15 years of restaurant and bartending experience.
Overview
11
11
years of professional experience
Work History
Floor Manager
Chases Place Cocktails and Kitchen
Fredericksburg, TX
05.2023 - 11.2024
- Maintained a safe, clean and organized floor environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided training and guidance to new employees regarding store policies and procedures.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Delegated work to staff, setting priorities and goals.
Lead Bartender
Cabernet Grill
Fredericksburg, TX
03.2022 - 05.2023
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Created signature beverages to increase revenue and patron loyalty.
- Greeted guests with friendliness and professionalism.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Arranged bottles and glasses behind bar to make attractive displays.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales. Reduced inventory losses and moved older products by creating new drink menu items.
General Manager
Navajo Grill
Fredericksburg, TX
11.2019 - 03.2022
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Adhered to company food, safety, quality and sanitation policies.
- Assisted staff by serving food and beverages or bussing tables.
- Rotated and replenished products in display cases.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Coached staff on strategies to enhance performance and improve customer relations.
- Developed relationships with key customers to maximize revenue potential.
- Investigated and resolved customer complaints concerning food quality and service.
- Trained and supervised staff members in all aspects of restaurant operations.
Bartender
Crossroads Saloon and Steakhouse
Fredericksburg, TX
01.2014 - 11.2019
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Effectively multitasked within fast-paced environment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Stocked ice bins and coolers as needed throughout shift.
- Developed good working relationships with fellow employees through effective communication.
Education
High School Diploma -
Fredericksburg High School
Fredericksburg, TX06-2011
Skills
- Point of Sale Systems
- Patron Satisfaction
- Department Management
- Employee Development
- Inventory Management
- Safety Oversight
- Policy Enforcement
- Employee Scheduling
- Employee Management
- Performance Improvements
- Conflict Resolution
Timeline
Floor Manager
Chases Place Cocktails and Kitchen
05.2023 - 11.2024
Lead Bartender
Cabernet Grill
03.2022 - 05.2023
General Manager
Navajo Grill
11.2019 - 03.2022
Bartender
Crossroads Saloon and Steakhouse
01.2014 - 11.2019
High School Diploma -
Fredericksburg High School
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