Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen T Holden

Powder Springs,GA

Summary

Results-driven Human Resources professional with a proven track record of spearheading organizational success through strategic planning and effective people management. Specializing in employee relations, benefits administration, and compliance, with a keen emphasis on fostering team collaboration and achieving tangible outcomes. Known for adaptability and reliability, adept at navigating fast-paced environments and aligning HR strategies seamlessly with overarching business objectives.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Director of HR

ProArch Technologies, Inc.
02.2022 - Current
  • Serve as a key member of the Global HR Leadership Team, managing and contributing to strategic initiatives
  • Own and manage KPIs for reporting and analysis purposes to advise on areas of focus and improvement
  • Partner with other members of the leadership team to understand and execute the organization's human resource and talent strategy as it relates to current and future talent needs, recruiting, retention, and career planning.
  • Oversee benefits administration, ensuring compliance and cost-effectiveness of benefit offerings.
  • Oversaw H-1B lifecycle documentation, including initial filings, amendments, and extensions, ensuring timely submissions and legal compliance.
  • Developed and maintain the employee performance management program and ensure the process is driving high employee performance.
  • Launched and currently maintain the company 401k plan ensuring the plan continues to align with industry standard matching
  • Introduced employee surveys, including the Employee Engagement (including ENPS) and Line Manager surveys. Report results, and provide recommendations based on survey results.
  • Manage the annual benefits review and plan selections and ensure a positive open enrollment employee experience.
  • Negotiated benefit costs for plan year 2025, resulting in an annual savings of 30k.
  • Direct each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding, while providing new hires with seamless onboarding process.
  • Maintain an "open door" policy to encourage employee communications and resolution of issues.
  • Manage complex employee relations issues, reducing legal risks and maintaining a positive work environment.
  • Ensure compliance with all relevant labor laws, protecting both employees'' rights and the organization''s interests.
  • Made significant improvements in areas of communication, project managing the roll out of Executive updates, an Executive Newsletter, Town Halls, Tech Talks and Business Units Specific updates.
  • Increased employee engagement with open communication channels and regular feedback opportunities.
  • Recommend appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.

People Operations Manager

ProArch Technologies, Inc.
01.2018 - Current
  • Coordinated all onboarding, new-hire orientations, and exit interviews.
  • Set up and managed the company HRIS system, ensuring accurate records and timely updates had been made.
  • Developed the talent acquisition strategy, removing the reliance on recruitment agencies, saving the organization 40k annually.
  • Managed the immigration Visa requirements for all employees entering and exiting the country and assisted with UK visa requirements.
  • Partnered with a benefits broker to resolve employee benefits matters and to make insurance benefit plan changes as needed.
  • Responsible for the maintenance of the employee handbook, employee directory, and organizational charts.
  • Researched, developed and communicated new company policies aimed at improving processes as well as employee experiences.
  • Maintained the work structure by updating job requirements and job descriptions for all positions according to department and HR objectives.
  • Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements.
  • Evaluated current policies and procedures for best practices in human resources management which led to improved organizational functioning.
  • Managed benefits administration tasks, ensuring accurate record-keeping and timely processing of enrollments, changes, and terminations.
  • Collaborated closely with department managers to address employee relations issues effectively and fairly.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to senior leadership.
  • Motivated employees through special events and incentive programs.

Owner Personal Trainer

Fit Girls Personal Training
01.2009 - 12.2017

Manufacturing Analyst

Cenveo, Inc.
01.2001 - 01.2009

Business Analyst

Rhythms NetConnections Inc.
01.2000 - 01.2001

Business Analyst

Intermedia Communications, Inc.
01.1997 - 01.2000

Education

Bachelor of Science -

Towson State University
Baltimore, Maryland
06.1995

Skills

  • Employee Engagement
  • Performance Evaluation
  • Process Improvement
  • Benefits administration
  • Compliance management
  • HR analytics
  • Policy implementation
  • Legal compliance
  • Employee relations

Certification

  • SHRM-CP - SHRM Certified Professional

Timeline

Director of HR

ProArch Technologies, Inc.
02.2022 - Current

People Operations Manager

ProArch Technologies, Inc.
01.2018 - Current

Owner Personal Trainer

Fit Girls Personal Training
01.2009 - 12.2017

Manufacturing Analyst

Cenveo, Inc.
01.2001 - 01.2009

Business Analyst

Rhythms NetConnections Inc.
01.2000 - 01.2001

Business Analyst

Intermedia Communications, Inc.
01.1997 - 01.2000

Bachelor of Science -

Towson State University

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Karen T Holden