Summary
Overview
Work History
Education
Skills
Timeline
Karen Thompson

Karen Thompson

Customer Service
Coeur D Alene ,ID

Summary

Dynamic professional with a strong background in customer service at Defense Support Group, adept at resolving conflicts and enhancing customer satisfaction. Recognized for exceptional communication and time management skills, I thrive in fast-paced environments, fostering teamwork and community engagement while maintaining a detail-oriented approach to tasks. Passionate about continual improvement and delivering results.

Overview

44
44
years of professional experience

Work History

Side Work

Myself
10.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Volunteer

Arts For Hearts Clarksville
03.2018 - 09.2020

*To bring joy of that comes with creating art to everyone in our community. We strive to build a connected community engaged in creating discovering and participating in the arts.


*Enthusiastic Volunteer with three experience working in community and charity events. Diligent worker utilizing extensive skill set to support organizational mission. Maintains composure in challenging environments and requires minimal direction to stay productive.

Domestic Engineer

Myself
01.1983 - 09.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Side Work

Myself
01.1981 - 01.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Customer Service Representative

Defense Support Group
01.1983 - 01.1984
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Miami Senior High, Miami, FL
05.1981

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Community engagement
  • Organizational skills
  • Attention to detail
  • Active listening
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Dependable and responsible
  • Excellent communication
  • Verbal communication

Timeline

Side Work - Myself
10.2020 - Current
Volunteer - Arts For Hearts Clarksville
03.2018 - 09.2020
Domestic Engineer - Myself
01.1983 - 09.2020
Customer Service Representative - Defense Support Group
01.1983 - 01.1984
Side Work - Myself
01.1981 - 01.2020
Miami Senior High - ,
Karen ThompsonCustomer Service