Hi, I’m
Karen Tiemann
Highlands,TX
Overview
15
years of professional experience
Work History
Kelley’s Cooking
Sales Associate Specialist/ Customer Service
07.2009 - 04.2024
Job overview
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
- Cultivated lasting rapport with repeat customers by remembering their preferences and anticipating their needs during visits.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Timeline
Sales Associate Specialist/ Customer Service
Kelley’s Cooking
07.2009 - 04.2024
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