Karen Tinker
Fort Washington,MD
Summary
Dedicated Human Resources Professional who is passionate about overall human resources management, effective communications and outstanding customer service. Demonstrates excellent problem solving, analytical, and interpersonal skills. Highly qualified and experienced in successful interactions with diverse groups of people and promotes positive employee relations with internal and external stakeholders and exceeds organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Management/Program Analyst
USAID - HCTM/ Human Capital Services (HCS to PPSM)
Washington, DC
09.2016 - Current
- Served as a Cognizant Officer Representative (COR) for HCTM contracts. This involved maintaining 40 hours of annual refresher training to keep certifications active. Our contracts are often established for at least 5 years and are incrementally funded each year, along with monitoring contracts by reviewing, approving and submitting invoices for payment.
- Participated in decision-making meetings to enhance the functionality of the Agency's Offboarding Tool. Assisted separating employees and administrative staff with obtaining exit clearances faster and more efficiently. Responsible for reviewing, approving, and submitting exit packages to Payroll, so that employees can receive their lump sum payouts and Agency transfers as soon as possible.
- Coordinated with the HCTM Budget Team to submit financial requests in the GLAAS system for approval and funding. Then interacted with the Contracting Officer to ensure funding has been completed.
Management/Program Analyst
USAID - HCTM/Office of the Director (OD)
Washington, DC
11.2015 - 09.2016
- Developed and implemented operational procedures to improve efficiency and accuracy in the management program.
- Participated in regular meetings with stakeholders across all departments; provided status updates as necessary.
- Performed quality assurance tests on newly developed programs prior to their release into production environments.
- Managed funding requests for Agency employees to attend Retirement Training at the Foreign Service Institute (FSI). Scheduled employees for training and submitted funding requests to the HCTM Budget Team for processing.
Management Program Analyst
USAID - Bureau for Global Health (GH) Detail
Crystal City, VA
07.2015 - 11.2015
- Researched and gathered information from various sources throughout the Agency to provide an analysis of AMS structures and scope, including obtaining organizational charts and data. Which was used by the Director of Global Health to justify a restructuring of the office.
- Served as the key point of contact for interagency agreements and was often the key communicator with external entities focused on ensuring that packages were complete and accurate. Provided guidance, advice, and assistance to the bureau staff on a myriad of administrative management actions and represented the office in AMS meetings.
- Initiated packages for Presidential Management Bureau Fellows conversion/promotion program and provided assistance to the Logistics Team during a busy season.
- Served as Telework Coordinator, providing guidance to staff and resetting agreements as needed. Working with Technical staff to initiate the documentation needed to establish a medical intern program.
Management/Program Analyst
USAID - HCTM/Office of the Director (OD)
Washington, DC
11.2009 - 07.2015
- Demonstrated exceptional leadership, management, and effective communication skills when handling daily office operations, analyzing problems, and dealing with difficult situations. Formulated and assigned work to administrative staff, and provided advice, counsel, and instructions related to human resources guidelines and procedures.
- Served as Continuity of Operations Plan (COOP) coordinator for HR/OD. Demonstrated exceptional leadership, management, and effective communication skills when handling daily office operations. Served as Continuity of Operations Plan (COOP) coordinator for HR/OD.
- Interacted with staff in my role as Acting Supervisory AMS Officer. This involved teambuilding, assigning work, providing guidance, approving timesheets, conducting meetings, and making decisions.
- Established project plans as a Space Coordinator. Developed annual space proposals and provided expert advice to Senior Managers, explaining detailed plans to maximize current office space.
- Served as Property Custodian and Overseer, responsible for conducting inventory. Space Manager for HCTM. Participated in regular meetings with stakeholders across all departments and provided status updates as necessary.
- Developed and implemented operational procedures to improve efficiency and accuracy in the management program.
Education
Diploma - 1 Year Course - Business Adminstration
The Smith Business School
Washington, DC05-1986
High School Diploma -
Ballou High School
Washington, DC05-1985
Skills
- Teamwork and Collaboration
- Problem-solving abilities
- Strategic Planning
- Innovation and Creativity
- Budget Planning
- Effective Communication
Certification
- Serves as Cognizant Officer Representative (COR) for HCTM Contracts (2010 to 2024).
Timeline
Management/Program Analyst
USAID - HCTM/ Human Capital Services (HCS to PPSM)
09.2016 - Current
Management/Program Analyst
USAID - HCTM/Office of the Director (OD)
11.2015 - 09.2016
Management Program Analyst
USAID - Bureau for Global Health (GH) Detail
07.2015 - 11.2015
Management/Program Analyst
USAID - HCTM/Office of the Director (OD)
11.2009 - 07.2015
Diploma - 1 Year Course - Business Adminstration
The Smith Business School
High School Diploma -
Ballou High School
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