Karen Tippman
Gladwin
Summary
Dynamic support professional with a proven track record at Bronson Healthcare Group Inc., excelling in document preparation and file management. Recognized for enhancing operational efficiency and fostering collaboration among teams. Adept at utilizing Epic Software and delivering exceptional customer service, ensuring compliance with policies while achieving high patient satisfaction.
Professional with strong background in administrative support and customer service. Adept at managing multiple tasks and priorities, ensuring efficient operation of office functions. Skilled in communication, problem-solving, and utilizing software tools. Known for team collaboration, adaptability, and achieving results. Reliable and responsive to ever-changing needs.
Overview
10
10
years of professional experience
Work History
Support Staff Assistant
Bronson Methodist Hospital
08.2018 - 03.2022
- Streamlined office operations for increased productivity through effective organization and prioritization of tasks.
- Successfully completed multiple projects under tight deadlines while maintaining attention to detail and accuracy.
- Facilitated communication between departments by serving as a liaison, expediting resolution of issues and concerns.
- Supported onboarding processes for new hires, offering guidance and assistance in their acclimation to the workplace environment.
- Managed schedules and appointments, ensuring optimal time management for staff members.
- Provided support to organizational events, ensuring smooth coordination and execution of activities.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basisr for care of patients.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for patient transfers.
Reimbursement Specialist
Bronson Healthcare Group Inc.
10.2016 - 08.2018
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Contributed to increased team productivity by consistently meeting or exceeding individual processing goals.
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Improved departmental accuracy through meticulous attention to detail while reviewing claims submissions.
- Maintained patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information.
- Prevented delays and claim denials by correcting information prior to submission.
- Served people of different backgrounds with polished people skills and advanced phone translation abilities.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Assisted patients with understanding their benefits coverage, providing clear explanations regarding out-of-pocket expenses and reimbursements.
- Demonstrated adaptability and a commitment to ongoing professional development, embracing new software systems and process changes with enthusiasm and ease.
- Developed a reputation for expertise in handling complex reimbursement cases, becoming a go-to resource within the team for assistance in problem-solving difficult scenarios.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
Practice Support Specialist
Bronson Healthcare Group Inc.
08.2014 - 10.2016
- Contributed to a positive work environment through effective collaboration with colleagues on various projects and initiatives.
- Participated in ongoing training opportunities, keeping up-to-date with industry best practices and enhancing the quality of care provided by the practice.
- Actively participated in team meetings discussing ways to enhance patient satisfaction levels across all areas of the practice.
- Provided essential support to medical staff, assisting in the coordination of care for patients with complex needs.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting sensitive data at all times.
- Trained new staff members on office procedures, policies, and software systems for seamless integration into the team environment.
- Ensured timely completion of daily tasks such as filing paperwork, answering phone calls, and responding to email inquiries from both patients and healthcare professionals alike.
- Enhanced patient experiences by efficiently managing appointment scheduling and coordinating practice resources.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Epic to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Billing Specialist
Bronson Healthcare Group Inc.
10.2013 - 08.2014
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Increased revenue retention by setting up follow-up system for outstanding payments.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
Patient Access Representative
Bronson Healthcare Group Inc.
11.2011 - 10.2013
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Verified patient insurance eligibility and entered patient information into system.
Education
Associate of Science - Healthcare Coding And Billing, Administration
Davenport University, Kalamazoo, Michigan
Kalamazoo, MISkills
- Document preparation
- File management
- Policy enforcement
- Meeting coordination
- Calendar management
- Email management
- Microsoft office
- Records management
- Epic Software
Timeline
Support Staff Assistant
Bronson Methodist Hospital
08.2018 - 03.2022
Reimbursement Specialist
Bronson Healthcare Group Inc.
10.2016 - 08.2018
Practice Support Specialist
Bronson Healthcare Group Inc.
08.2014 - 10.2016
Billing Specialist
Bronson Healthcare Group Inc.
10.2013 - 08.2014
Patient Access Representative
Bronson Healthcare Group Inc.
11.2011 - 10.2013
Associate of Science - Healthcare Coding And Billing, Administration
Davenport University, Kalamazoo, Michigan
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