Karen Tirino

Category Specialist in Lighting, Home improvement including plumbing, large and small appliances.

• Interviewed clients to determine remodeling needs, budget and financing needs. Identified needs for large scale remodels and new construction in all categories.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded proactively and positively to rapid change.
• Increased efficiency and team productivity by promoting operational best practices with an emphasis on lighting expertise.
• Supported my team colleagues by sending out surveys to determine what their biggest obstacles were with customers doing large scale or moderate installation with an emphasis on lighting.
• Created 1 page informational "short cuts" to reference when overcoming such specific objections.
• Participated in team trainings on how to pitch certain products and services.

Direct sales agent with a company that has a relentless focus on an exceptional customer experience for all things home

• Excelled in data driven company that is an online storefront for many suppliers. Sales success is based on a set of operational metrics.
• Invited to join Premier Sales Team based on achieving excellence in metrics goals within first 8 months tenure with Wayfair.
• Selected to participate in round-table discussions as part of a focus group examining how to further achieve making purchasing a positive experience for both customers and sales agents when using 3rd party financing.
• Presented findings from personal involvement in round-table discussions on 3rd party financing to my team and subsequently to upper level management for entire West region of Wayfair. Offered updated solutions and trouble-shooting methods learned with a goal to provide a more effective way to close sales using resources available.
• Exceeded network average for sales based metrics on a consistent basis since entering into employment.

• Consistently provide exceptional customer experience by following a proven and successful sales process and call flow.
• Consistently stay up to date with process and policy changes, as well as current concerns and opportunities through our category sales page and engagement channels
• Selected to have calls added to Wayfair Ideal call library for training resources by our quality assurance analyst for following Wayfair call flow perfectly and hitting every quality assurance point in both general and advanced sales. One ideal call was also presented on an enablement call with senior management members by our quality assurance team
• Actively provide motivation and support to our team by consistently sharing important QA updates, Bento updates, any new opportunities available to help reach team and individual goals.

Experienced Principal Interior Designer with a demonstrated history of working successfully in the architecture and planning industry

• Skilled in Interior architecture and design, business development, commercial design, procurement, and luxury markets of interior design