Karen Todd
Lake Saint Louis,MO
Summary
Professional benefits analyst adept in evaluating and administering employee benefits programs. Skilled in data analysis, problem-solving, and employee relations. Reliable team player with commitment to excellence and integrity.
Overview
20
20
years of professional experience
Work History
Benefits Analyst
RGA - Reinsurance Group of America
01.2020 - Current
- Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both the company and its employees.
- Conducted thorough investigations into benefit-related issues, resolving discrepancies and providing prompt resolutions for employees.
- Collaborated with HR team to design and administer annual benefits open enrollment events, leading to a smooth process for all employees.
- Provided expert guidance to employees during life events impacting their benefits eligibility or coverage needs, ensuring seamless transitions.
- Assisted in the development of educational materials for employee orientations, ensuring a comprehensive understanding of available benefit options.
- Evaluated existing benefit policies and recommended improvements based on benchmarking data analysis against industry standards.
- Supported the implementation of new benefit programs by collaborating with vendors, negotiating contracts, and overseeing system integrations.
- Coordinated wellness initiatives to promote a healthy work environment while reducing healthcare costs for the organization.
- Developed and implemented effective communication strategies for promoting benefit programs to employees, resulting in increased participation rates.
- Supported continuous improvement efforts within the benefits department by identifying areas of opportunity and implementing innovative solutions to drive efficiency and effectiveness.
- Ensured accurate recordkeeping by maintaining up-to-date employee benefits data in HRIS systems and creating regular reports for management review.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Built relationships with vendors to foster quality service delivery.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
Senior Bear-nefits Specialist
Build-A-Bear Workday
10.2004 - 01.2020
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Implemented open enrollment system to streamline benefits processes for employees.
Education
Bachelor of Science - Human Resources Management
Missouri State University
Springfield, MOSkills
- Excel Proficiency
- Workplace Relationship Management
- Employee Benefits Coordination
- Verbal and written communication
- New Hire Orientation
- Open enrollment
- Attention to detail
- Problem-solving abilities
- Multitasking
- Interpersonal skills
Timeline
Benefits Analyst
RGA - Reinsurance Group of America
01.2020 - Current
Senior Bear-nefits Specialist
Build-A-Bear Workday
10.2004 - 01.2020
Bachelor of Science - Human Resources Management
Missouri State University
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