Karen Toledo
Chicago,IL
Summary
Capable of transitioning to a new field by leveraging skills developed in an academic support environment. Demonstrated ability in data management, customer service, and administrative coordination. Prepared to apply these transferable skills to new challenges and opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Graduation Specialist
MyFootpath
01.2024 - Current
- Re-engaged NAU and SHSU students through outbound calls and application assistance, contributing to improved student participation and retention.
- Mentored students through the development of personal goals and action plans for achieving academic success.
- Proficient use of Close.io, Excel, and Salesforce for data input, lead assignment, and tracking student progress.
- Collaborated with the team to build and optimize retention call scripts and cadences, tailored to NAU's unique student needs and contract requirements.
Sales Center Representative
Four Seasons Heating and Cooling
05.2023 - 12.2023
- Acquired in-depth knowledge of HVAC products and services, data entry, and sales software.
- Scheduled appointments, sold membership programs, verified warranties, mailed invoices, and conducted warm outbound calls.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained relationships with clients to foster loyalty and repeat business.
B2B Marketing Intern
NOCD
12.2022 - 07.2023
- Packaged and shipped marketing materials such as pamphlets, pens, brochures, and informational sheets to businesses and organizations promoting mental health services.
- Implemented tracking system using Excel to ensure materials were properly restocked for events and campaigns.
- Participated in brainstorming sessions for creative PR products, contributing innovative ideas that resonated with target audiences.
Education
Bachelor of Arts - Communications, Moving Image Arts
University of Illinois At Chicago (UIC)
Chicago, IL12.2022
Skills
- Event planning
- Interviewing
- Marketing
- Student engagement
- Problem-solving abilities
- Program Development
- Customer service
- Critical thinking
- Data entry
- Academic advising
- Verbal communication
Certification
- Food Protection Manager Certification, ServSafe - 05/25/2025
- Cottage Baker License - 07/29/2025
Languages
Spanish
Native or Bilingual
Timeline
Graduation Specialist
MyFootpath
01.2024 - Current
Sales Center Representative
Four Seasons Heating and Cooling
05.2023 - 12.2023
B2B Marketing Intern
NOCD
12.2022 - 07.2023
Bachelor of Arts - Communications, Moving Image Arts
University of Illinois At Chicago (UIC)