Karen Torpey
Office Manager
Concord,CA
Summary
Experienced administrative professional committed to quality performance. Excellent communication and problem solving skills. Extensive experience in customer service and escalation management.
Overview
9
9
years of professional experience
Work History
Kitchen Manager
Cloister Honey
Charlotte, United States
05.2021 - 12.2022
- Manage production schedule and maintain inventory of ingredients and supplies.
- Responsible for daily production of honey products following recipes set by owners.
- Maintain kitchen cleanliness per health and safety protocols.
- Work as part of a team to meet production and shipping deadlines.
Business Manager
Penfield Place
Penfield, NY
12.2019 - 04.2021
- Performed business functions such as: creating and executing resident agreements, monitoring insurance coverage and private pay accounts, copay costs, effective dates, coverage limitations, ending dates, rent, and monthly statement distribution. Interacted well with Residents and family members to build connections and nurture relationships.
- Processed weekly payroll and maintained time clock and payroll software; participated in new hire orientation; supported HR services and concerns.
- Worked with Matrix (EMR) daily, scanned and uploaded documents as needed and provided requested documentation for agency audits.
- Obtained and maintained required resident documentation in relation to their health insurance, POA, HCP, MOLST and HIPAA.
- Worked with various health insurance companies to obtain and maintain prior authorization approvals. Provided requested documentation and successfully met deadlines for denial appeals. Navigated individual insurance company websites as well as CMS, ePaces and myAbility for insurance coverage verification.
- Managed front support staff of two which included Receptionist and Human Resource clerk.
Practice Manager
Torpey Family Medicine
Penfield, NY
05.2014 - 06.2019
- Co-founder Torpey Family Medicine from concept initiation, planning, execution and control, to opening and running the practice.
- Ordered all office supplies and kept check on inventory levels.
- Maintained electronic record management systems to analyze and process data required for reporting of quality measures.
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures, and financial reporting.
- Assessed financial statements and clinical reports to evaluate physician performance, developed targeted improvements and implemented changes resulting in improved revenue and patient care.
- Worked daily with revenue cycle management to ensure claims are processed accurately and timely. Assisted with regulatory issues such as compliance.
- Managed credentialing and licensing needs for physician.
- Ensured compliance with OSHA and HIPAA regulations.
- Managed professional relationships with Rochester Rhio, GRIPA, Rochester Regional Health System and Monroe County Medical Society.
- Trained interns and newly hired team members on office procedures and computer system.
- Created and implemented organizational policies and procedures.
- Developed close working relationships with front office and back office staff.
Office Manager
Northlake Eye
Charlotte, NC
02.2023 - 07.2023
- Managed staff for two business locations in the Charlotte area, including scheduling, job assignments, and vacation requests.
- Involved in the recruiting process for new staff members, and managed their onboarding and training.
- Successfully managed patient concerns and complaints.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Self-motivated, with a strong sense of personal responsibility and accountability; strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Health Care Administration
Rochester Institute of Technology
Rochester, NYSkills
- Versed in all aspects of budgeting, accounts payable, accounts receivable, payroll and human resources
- Database and spreadsheet management; knowledgeable in MS Word, Excel, Quicken/Quickbooks and Paychex payroll software
- Versed in CPT, HCPCS and ICD10 coding and regulations
- Experienced in obtaining prior authorizations for medication, imaging and Medicare Parts A & B coverage
- Experienced working with state, federal and commercial insurance payers
- Experienced AthenaHealth and eClinicalWorks electronic medical record systems
Timeline
Office Manager
Northlake Eye
02.2023 - 07.2023
Kitchen Manager
Cloister Honey
05.2021 - 12.2022
Business Manager
Penfield Place
12.2019 - 04.2021
Practice Manager
Torpey Family Medicine
05.2014 - 06.2019
Health Care Administration
Rochester Institute of Technology
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