Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Torres

Whittier,California

Summary

Hard working professional with 3 years of experience and proven knowledge of customer service and sales analysis, who quickly learns and implements new systems. Adept at meeting deadlines without sacrificing accuracy in a fast-paced environment. Equally effective working independently or on a team. I attend Cal State Fullerton where I major in Psychology with two minors in Criminal Justice and Business Administration. I have taken and passed essential classes such as Communications, Critical Thinking, Intro to Psych, Social Psychology, etc. For years I have made it a priority to expand my experience by either collaborating with my team members in Leadership, providing assistance for families and elders in a Senior center/ nursing home, or tutoring children during the peak of the pandemic. I aim to leverage my abilities in hopes of multiplying my experience even more.

Overview

3
3
years of professional experience

Work History

Fragrance Vendor

Macy's
10.2022 - Current
  • Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
  • Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
  • Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Babysitter/Tutor Mentor

Home Tutoring
03.2020 - Current
  • Developed student confidence through positive reinforcement strategies.
  • Strengthen subject comprehension, boost confidence and build important learning skills.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Directly work with children who have an IEP and require individual attention

Keyholder Manager

Fashion Nova
07.2022 - 10.2022
  • Opened inventory boxes and restocked shelves.
  • Accepted and processed customer returns.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Wrote professional emails to my managers to conclude our sales, returns, and customer/employee issues

Sales Lead

Aldo Shoes
10.2020 - 07.2022
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

Bachelor of Arts - Psychology

California State University - Fullerton
Fullerton, CA
06.2025

Skills

  • Customer inquiries
  • Handling escalations
  • Managing customer needs
  • Issue resolution
  • Scheduling and time-tracking
  • Work prioritization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Fragrance Vendor

Macy's
10.2022 - Current

Keyholder Manager

Fashion Nova
07.2022 - 10.2022

Sales Lead

Aldo Shoes
10.2020 - 07.2022

Babysitter/Tutor Mentor

Home Tutoring
03.2020 - Current

Bachelor of Arts - Psychology

California State University - Fullerton
Karen Torres