Karen Torres
Forest Hills,NY
Summary
- Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
- Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
- Capable server and bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in restaurants, hotel and banquets establishments.
Overview
7
7
years of professional experience
Work History
Money Transfer Agent
Intermex
Corona, NY
07.2024 - Current
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
- Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
- Managed a high volume of daily transactions without compromising quality or accuracy.
Food Runner
Hyde Park Hospitality
New York, NY
03.2024 - 07.2024
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Bartender and Server
Harmonie Club Of The City Of Ny
Manhattan, NY
03.2023 - 05.2024
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
Cashier
Los Dorados Cargo
East Elmhurst, NY
11.2017 - 12.2023
- Processed payments by cash, debit and credit, for shipping stuff to latin American countries and money transfers.
- Created and maintained cash reports and the end of each shift.
- Request forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.
- Handled cash with high accuracy and took care to check bills for fraud.
Bartender
SAI
Rego Park, NY
02.2021 - 12.2021
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender
Fairfield Inn Marriott
Jamaica, NY
01.2020 - 06.2020
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Advertised, marketed and recommended menu options to guest to increase guest satisfaction.
- Created a welcoming environment for visiting guest providing a memorable dining experience.
- Maintained all sanitation procedures and food safety guidelines.
Front Desk Agent
Fairfield Inn Marriott
Jamaica, NY
03.2019 - 06.2020
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Legal Case Manager
Harmon, Linder & Rogowsky
New York
10.2019 - 12.2019
- Communicated pertinent information to clients via phone, email, and mail.
- Facilitated attorney-client meetings by preparing necessary materials, allowing for focused discussions on case strategy and progress.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
Education
Técnico Profesional En Lenguas Modenas -
Universidad ECCI
Bogotá - Colombia06.2015
High School -
Fundación Instituto Tecnológico Del Sur
Bogotá- Colombia12.2008
Skills
- Complex Problem-Solving
- Bussing and Serving
- Ability to Lift 30 Pounds
- Sales expertise
- Collaboration and Teamwork
- Fast Learner
- Customer service expertise
- Cocktail Service
- Interpersonal Communication
- Teamwork and Professionalism
- Payment Processing
- Food and Beverage Service
- Conversant in Spanish - English
- Responsible Serving
- Banquet Events
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Money Transfer Agent
Intermex
07.2024 - Current
Food Runner
Hyde Park Hospitality
03.2024 - 07.2024
Bartender and Server
Harmonie Club Of The City Of Ny
03.2023 - 05.2024
Bartender
SAI
02.2021 - 12.2021
Bartender
Fairfield Inn Marriott
01.2020 - 06.2020
Legal Case Manager
Harmon, Linder & Rogowsky
10.2019 - 12.2019
Front Desk Agent
Fairfield Inn Marriott
03.2019 - 06.2020
Cashier
Los Dorados Cargo
11.2017 - 12.2023
Técnico Profesional En Lenguas Modenas -
Universidad ECCI
High School -
Fundación Instituto Tecnológico Del Sur