Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Townes

Memphis,TN

Summary

Dedicated Eniviromental Service Housekeeper with extensive knowledge of hospital cleaning practices. Skillful in cleaning hazardous waste and biohazard sites along with standard facility areas. Hardworking individual possessing strong attention to detail and exceptional team-building skills.

Overview

14
14
years of professional experience

Work History

Environmental Services Housekeeper

Baptist Memorial Hospital
03.2021 - Current
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.

Housekeeper

The Peabody Hotel
04.2012 - 10.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.

Housekeeper

The Holiday Inn Express
03.2010 - 02.2012
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Managed team productivity and workflow to exceed quality standards.
  • Coordinated household cleaning service operations and managed client relations.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed staff of [Number] housekeepers.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Conducted regular room inspections to verify compliance with housekeeping standards.

Education

GED -

Messick Adult Center
703 Greer St Memphis, Tn 38111
06.2005

Skills

  • Cleaning and Sanitation
  • Strong Work Ethic
  • Facilities Maintenance
  • Room preparation
  • Reliability
  • Cleaning techniques
  • Time management
  • Sanitation procedures
  • Vacuuming and Sweeping

Timeline

Environmental Services Housekeeper

Baptist Memorial Hospital
03.2021 - Current

Housekeeper

The Peabody Hotel
04.2012 - 10.2020

Housekeeper

The Holiday Inn Express
03.2010 - 02.2012

GED -

Messick Adult Center

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Karen Townes