Karen Trent
Saint Joseph,MO
Summary
Dedicated professional with a proven track record at Cushman & Wakefield, enhancing customer satisfaction and operational efficiency. Excelled in customer service, reliably managing transactions and addressing concerns, while maintaining high standards of cleanliness and safety. Skilled in cash handling and patient care, demonstrating adaptability and a results-driven approach to exceed employer expectations.
Overview
12
12
years of professional experience
Work History
Housekeeper / Contracted Employee
Cushman & Wakefield / For Boehringer
2014.12 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Customer Service Cashier
Green Hill South / Grocery Store
2022.03 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Certified Nursing Assistant
Carriage Square Health Care
2012.11 - 2014.12
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
High School Diploma -
Hickman Mills Senior High School
Kansas City, MO05.1977
No Degree - 12 Undergrad. Credits / Early Childhood Ed.
Emporia State University
Emporia, KS09.1984
No Degree - 3 Undergrad. Credits Child Psychology
University of Missouri - Columbia
Columbia, MO05.1986
No Degree - 13 Undergrad. Credits Daycare Management
Central Missouri State University
Warrensburg, MO12.1986
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Cash handling expertise
- Refund handling
- Payment Collection
- Data entry proficiency
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
gardening herbs, flowers. sewing, crafts, reading.
I enjoy gardening fruit and vegetables, Preserving and canning. I enjoy making my own homemade salves, and tinctures, and health aids from plants from the earth.
I believe in recycling, reusing, to save the earth. I use as much sustainable items that I can.
I enjoy reading all types of books from self help, to Historical novels.I love to sew, make arts and crafts. I love animal of all kinds. I have 5 cats in my home.
Timeline
Customer Service Cashier
Green Hill South / Grocery Store
2022.03 - Current
Housekeeper / Contracted Employee
Cushman & Wakefield / For Boehringer
2014.12 - Current
Certified Nursing Assistant
Carriage Square Health Care
2012.11 - 2014.12
High School Diploma -
Hickman Mills Senior High School
No Degree - 12 Undergrad. Credits / Early Childhood Ed.
Emporia State University
No Degree - 3 Undergrad. Credits Child Psychology
University of Missouri - Columbia
No Degree - 13 Undergrad. Credits Daycare Management
Central Missouri State University
Similar Profiles
Sarah GermanoSarah Germano
Property Manager at Cushman & Wakefield | The Residences at WakefieldProperty Manager at Cushman & Wakefield | The Residences at Wakefield
Michael RieckMichael Rieck
Maintenance Technician at Cushman & WakefieldMaintenance Technician at Cushman & Wakefield
Samantha ColonSamantha Colon
Hospitality Specialist at Cushman And WakefieldHospitality Specialist at Cushman And Wakefield