Karen Triana-Soto

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Increased sales objectives by strengthening bonds with customers.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Engaged with customers to effectively build rapport and lasting relationships.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

• Streamlined order processing procedures resulting in improved efficiency within the kitchen team.
• Received numerous commendations from management for exceptional teamwork and dedication to providing exceptional customer service.
• Assisted in maintaining a clean and orderly kitchen, adhering to strict hygiene regulations and safety guidelines.
• Resolved customer complaints quickly and professionally, maintaining a positive brand image for the establishment.
• Cooked food per standard recipes with understanding of safe temperatures and cooking procedures.
• Coordinated special events catering services, leading to successful functions with satisfied clients.
• Championed sustainable practices including recycling initiatives which resulted in reduced waste production at the establishment.
• Consistently achieved sales targets by upselling menu items and promoting daily specials.