Karen Triana-Soto
Wichita,KS
Summary
Proven sales and customer service expert from MobileComm, adept in relationship building and conflict resolution. Excelled in boosting customer satisfaction and consistently surpassing sales targets through effective teamwork and problem-solving. Skilled in cash handling accuracy and maintaining high service standards, achieving notable sales growth.
Overview
2
2
years of professional experience
Work History
Sales Associate
MobileComm
02.2023 - 04.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Food Associate
Goodcents Deli Fresh Subs
07.2022 - 12.2022
- Prepared customized meals according to individual customer dietary needs and preferences, enhancing overall dining experience.
- Resolved customer complaints quickly and professionally, maintaining a positive brand image for the establishment.
- Implemented and maintained quality control processes.
- Consistently achieved sales targets by upselling menu items and promoting daily specials.
- Cooked food per standard recipes with understanding of safe temperatures and cooking procedures.
- Assisted in maintaining a clean and orderly kitchen, adhering to strict hygiene regulations and safety guidelines.
- Collaborated with fellow team members to ensure smooth operations during busy periods, reducing wait times for customers.
- Cleaned tools, plates, trays, and areas according to requirements.
- Improved customer satisfaction by providing friendly and efficient service in a fast-paced environment.
- Managed inventory levels of ingredients and supplies, minimizing waste and ensuring availability of necessary items.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Senior High School Student -
Wichita North High School
Wichita, KSSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Stocking and Receiving
- Cash Handling Accuracy
- Client Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
MobileComm
02.2023 - 04.2024
Food Associate
Goodcents Deli Fresh Subs
07.2022 - 12.2022
Senior High School Student -
Wichita North High School
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