Karen Brooks
Houston,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
Service Desk
Bayway Lincoln
Houston, Texas
02.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Reviewed and reconciled daily cash reconciliations for all store locations.
Bakery Worker
Sam's Club
Houston, TX
04.2023 - 08.2023
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
- Inspected finished products for quality assurance before packaging them for sale.
- Packaged freshly-baked goods into bags or boxes with pricing labels attached.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
- Assisted customers with their orders providing advice on different types of pastries available.
- Monitored temperatures inside ovens during baking processes to ensure food safety regulations were met.
- Rotated stock regularly to prevent spoilage due to overstocking or outdating.
- Followed health codes and regulations regarding food handling procedures.
- Provided excellent customer service to foster satisfaction and loyalty.
Cashier
Hobby Lobby
Webster, TX
08.2022 - 05.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Measured and cut fabric for garments according to patterns and specifications.
- Utilized scissors, razor blades, and other tools to accurately trim excess fabric from seams.
- Inspected cloth for flaws prior to cutting.
- Stocked shelves with newly arrived products.
Order Packer
C - Store Supply
Houston, TX
02.2019 - 05.2022
- Received incoming shipments of product from suppliers.
- Verified accuracy of items received against packing list or invoices.
- Assembled customer orders from stock and placed orders on pallets or shelves.
- Checked outgoing packages to ensure they are properly addressed and labeled.
- Ensured that all orders were filled accurately with the correct item numbers and quantities requested by the customer.
- Reviewed and verified invoices for accuracy and completeness.
- Packed products in accordance with specified instructions.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Assembled customer orders from stock and packed items in boxes.
- Trained new employees regarding warehouse procedures and standards.
Overnight Stocker
Lowe's
Pasadena, TX
09.2018 - 01.2019
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Restocked shelves according to plan-o-grams set up by management team.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Responded quickly to emergency situations during night shifts.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Picked up boxes and related trash from sales floor.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
Hole Watch
Brand
Pasadena, TX
11.2007 - 03.2008
- Reported any hazardous working conditions or violations to supervisors immediately.
- Ensured that all personnel on a job site were wearing appropriate personal protective equipment.
- Provided guidance and instruction to workers regarding safe excavation practices.
- Participated in regular safety training sessions with coworkers to stay up-to-date on best practices for hole watch duties.
- Responded quickly to emergency situations by alerting management or calling 911 if necessary.
- Verified that proper barricades, signage and lighting were set up around excavation sites.
- Observed workers from a distance to ensure they are following correct safety protocols while working near holes or trenches.
- Provided support to other departments when necessary by retrieving requested items from storage areas.
Delivery Specialist
O'Reilly Auto Parts
Houston, Texas
05.2006 - 08.2007
- Managed daily delivery operations to ensure timely and accurate deliveries of goods.
- Loaded and unloaded delivery vehicles with packages.
- Ensured all items were securely packed and protected during transport.
- Followed company safety protocols at all times while on the job.
- Inspected vehicles for mechanical issues and reported them to management as needed.
- Communicated effectively with customers throughout the delivery process.
- Collected payments from customers upon completion of deliveries.
- Verified that delivered goods match those requested by customers.
- Maintained contact with dispatch team throughout shift via radio or phone communication.
- Stocked shelves in stores or warehouses following delivery runs.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Processed returns, exchanges, and refunds in a timely manner.
Education
GED -
Pearland High School
Pearland, TX05-1991
Skills
- Service desk support
- Data Entry
- Cash Register Operation
- Returns processing
- Customer service excellence
- Package Delivery and Pick-up
- Logistics and Transportation
- Problem-Solving
- Flexible and Adaptable
- Merchandise Stocking
- Equipment Operation
- Merchandise Display
- Positive Attitude
- Performance Improvement
Timeline
Service Desk
Bayway Lincoln
02.2024 - Current
Bakery Worker
Sam's Club
04.2023 - 08.2023
Cashier
Hobby Lobby
08.2022 - 05.2023
Order Packer
C - Store Supply
02.2019 - 05.2022
Overnight Stocker
Lowe's
09.2018 - 01.2019
Hole Watch
Brand
11.2007 - 03.2008
Delivery Specialist
O'Reilly Auto Parts
05.2006 - 08.2007
GED -
Pearland High School
Similar Profiles
Mia LopezMia Lopez
Loaner Coordinator at Bayway Lincoln MercuryLoaner Coordinator at Bayway Lincoln Mercury
James PresleyJames Presley
Sales Associate at Bayway Cadillac of The WoodlandsSales Associate at Bayway Cadillac of The Woodlands
James NavarroJames Navarro
Foreman at Bayway Scrap MetalsForeman at Bayway Scrap Metals
Lisa TaylorLisa Taylor
J. HIlburn Custom Menswear Stylist at Independent Stylist- J. Hilburn Custom Men’s WearJ. HIlburn Custom Menswear Stylist at Independent Stylist- J. Hilburn Custom Men’s Wear
NATALIE MCKENZIENATALIE MCKENZIE
Home Therapies Float Pool at Fresenius Medical CareHome Therapies Float Pool at Fresenius Medical Care