Karen Turner
Redding,CA
Summary
Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Pulse Urgent Care
Redding, CA
08.2023 - Current
- Maintained confidentiality of patient information according to HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Family Caregiver
In Home Support Services
Redding, CA
02.2002 - Current
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained detailed records of services performed on clients.
- Contributed to case reviews of client status and progress.
- Organized oral medications for clients following dosage and schedule requirements.
- Consulted with client care team to continually update care plans.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Facilitated communication between families and healthcare providers regarding various issues.
- Transported family members to medical appointments and other errands as needed.
Restaurant Manager
E Frank and Co
French Gulch
07.2017 - 08.2020
- Provided exceptional customer service by anticipating guest needs before they arise.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Adhered to all health department regulations regarding food storage and preparation.
- Established policies for cash handling procedures to maximize security measures.
- Maintained detailed records of sales transactions and daily shift reports.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed accounts payable, accounts receivable and payroll.
Education
Medical Billing, Coding, And Office Administration
Institute of Technology - Redding
Redding, CA08-2023
Some College (No Degree) - Business
College of The Redwoods
Eureka, CASkills
- Appointment Scheduling
- Patient Relations
- Office Administration
- Insurance Verification
- HIPAA Compliance
- Workflow Optimization
Timeline
Medical Receptionist
Pulse Urgent Care
08.2023 - Current
Restaurant Manager
E Frank and Co
07.2017 - 08.2020
Family Caregiver
In Home Support Services
02.2002 - Current
Medical Billing, Coding, And Office Administration
Institute of Technology - Redding
Some College (No Degree) - Business
College of The Redwoods
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