Karen Tyler
Richmond,VA
Summary
Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 20 plus years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
27
27
years of professional experience
Work History
Branch Operations Lead
Chase Bank
06.2023 - Current
- Client Experience: Greeting clients, managing lobby traffic, assisting with transactions, scheduling meetings, and promoting digital banking tools.
- Operations Management: Overseeing cash devices (vault, ATM), adhering to bank policies, handling loss prevention, and supporting audits.
- Team Support: Collaborating with the Branch Manager and other bankers to build relationships and provide seamless service.
- Sales & Service: Introducing clients to the team for specialized needs and ensuring high standards of care.
- Implemented training programs to elevate team performance and skill development.
- Analyzed operational data to identify trends and inform strategic decision-making.
- Led process improvements that streamlined operations and reduced redundancies.
- Developed standard operating procedures to ensure consistency across all processes.
- Managed resource allocation effectively to optimize productivity and reduce costs.
Branch Coordinator
Truist Bank
08.2014 - Current
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Planned work schedules to maintain adequate staffing levels.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Customer Service Representative 2
Lendmark Financial
02.2008 - 02.2013
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Branch Manager
Advance America Cash Advance
06.2004 - 05.2007
- Planned work schedules to maintain adequate staffing levels.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Established and built customer relationships through targeted outreach and initiatives.
- Disciplined employees to encourage compliance with company policies and procedures.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Teller/Vault Teller
Bank of America
05.1999 - 06.2003
- Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
- Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
Education
High School Diploma -
Hermitage High School
Richmond, VA06.1993
Skills
- Staff supervision
- People-oriented
- Excellent communication skills
- Energetic
- Dependable
- Excellent time management skills
- Expert in risk management
- Client relationship management
- Employee training
- Excellent work ethic
- Reliable
- Federal regulations
Education and Training
other
Timeline
Branch Operations Lead
Chase Bank
06.2023 - Current
Branch Coordinator
Truist Bank
08.2014 - Current
Customer Service Representative 2
Lendmark Financial
02.2008 - 02.2013
Branch Manager
Advance America Cash Advance
06.2004 - 05.2007
Teller/Vault Teller
Bank of America
05.1999 - 06.2003
High School Diploma -
Hermitage High School