Karen Urbanski
Fort Collins,CO
Summary
Dynamic professional with extensive experience in customer service and financial management, notably as a Night Auditor at Brush Creek Ranch. Proven ability to enhance revenue through meticulous account balancing and exceptional guest relations. Skilled in time management and effective communication, consistently delivering outstanding service and fostering positive guest experiences.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Night Auditor
Brush Creek Ranch
05.2022 - 07.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Warehouse Package Handler/Order Picker
Amazon
12.2021 - 05.2022
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Excellent communication skills, both verbal and written.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Drive-Thru Cashier
Winsteads
08.2020 - 08.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
Head Server
Stanford And Sons Comedy Club
12.2017 - 04.2020
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Opening Shift Leader
Winslow's BBQ
04.2011 - 10.2017
- Maintained a clean and organized work environment, prioritizing safety and hygiene for both employees and customers.
- Contributed to sales growth by promoting limited-time offers and upselling high-margin items during customer interactions.
- Developed rapport with regular customers which resulted in increased loyalty due to exceptional service experiences.
- Enhanced team efficiency by implementing streamlined opening procedures and strategically delegating tasks.
- Handled cash transactions accurately, balancing registers at the end of each shift to maintain financial accountability.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Planned and executed promotions and special events in close collaboration with management.
Education
GED -
Kansas City Kansas Community College
Kansas City, KS05-1989
Skills
- Time management
- Welcoming guests
- Customer assistance
- Data entry expertise
- Oral and written communications
- Safe food handling
- Brand promotion
- Cash handling
- Account balancing
- Professionalism and discretion
- Administrative skills
- Warehousing operations
- Inventory management
Timeline
Night Auditor
Brush Creek Ranch
05.2022 - 07.2022
Warehouse Package Handler/Order Picker
Amazon
12.2021 - 05.2022
Drive-Thru Cashier
Winsteads
08.2020 - 08.2021
Head Server
Stanford And Sons Comedy Club
12.2017 - 04.2020
Opening Shift Leader
Winslow's BBQ
04.2011 - 10.2017
GED -
Kansas City Kansas Community College
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