Karen Urick
Maidsville,WV
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Billing Specialist/Office Manager
Spineworks Physical Medicine & Wellness
07.2022 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Responded to customer concerns and questions on daily basis.
- Reconciled accounts receivable to general ledger.
- Used data entry skills to accurately document and input statements.
- Monitored outstanding invoices and performed collections duties.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues.
Accounts Receivable Clerk
Janus Healthcare
08.2018 - 07.2023
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Entered figures using 10-key calculator to compute data quickly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
University High School
Morgantown, WV06.1986
Skills
- Payment posting
- Billing systems and software
- Collection practices
- Patient account management
- Data entry proficiency
- Collections
- Accounts receivable management
- Claim submission
- Research and due diligence
- Invoicing proficiency
- Customer Engagement
- Insurance Verification
Timeline
Billing Specialist/Office Manager
Spineworks Physical Medicine & Wellness
07.2022 - Current
Accounts Receivable Clerk
Janus Healthcare
08.2018 - 07.2023
High School Diploma -
University High School
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