Karen Valladares
Santa Ana,CA
Summary
Hard working individual, with many years of experience in customer service. Ambitious person striving to be better every day and also find ways to help the company grow.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Ross Dress For Less
05.2015 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Support Specialist
JCPenney
11.2013 - 02.2014
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Education
Bachelor of Science - Business Administration
California Baptist University
Riverside, CA05.2025
High School Diploma -
Valley High School
Santa Ana, CA06.2014
Skills
- Problem-Solving
- Stock management
- Customer experience
- Customer Service and Engagement
- Store Organization
- Time Management
- Employee Scheduling
- Hiring and Training
Timeline
Assistant Store Manager
Ross Dress For Less
05.2015 - Current
Support Specialist
JCPenney
11.2013 - 02.2014
Bachelor of Science - Business Administration
California Baptist University
High School Diploma -
Valley High School
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