Karen Vallone
Steubenville,OH
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
24
24
years of professional experience
Work History
Office Manager/Insurance Billing Clerk
Dr. Michael P. Kucher & Associates
08.2001 - 12.2025
- Coordinated office operations, ensuring efficiency and adherence to company policies.
- Enhanced communication channels between departments, fostering a cohesive work environment and improving response times.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Processed insurance claims efficiently, ensuring timely reimbursements and accurate documentation.
- Ensured compliance with industry regulations, safeguarding sensitive client data while adhering to privacy requirements.
- Educated patients about their insurance benefits, helping them understand complex policies and out-of-pocket expenses better.
- Developed positive relationships with healthcare providers, fostering clear communication channels for effective coordination on billing matters.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Coordinated medication therapy management programs to optimize patient outcomes.
Education
Bachelor of Science - Business Adminstration/ Management
West Liberty University
West Liberty, WVSkills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Billing
- Administrative support
- Clerical support
- Credit and collections
- Staff management
- Staff hiring
- Compliance monitoring
- Customer service management
- HIPAA compliance
- Insurance verification
- Claim submission
Timeline
Office Manager/Insurance Billing Clerk
Dr. Michael P. Kucher & Associates
08.2001 - 12.2025
Bachelor of Science - Business Adminstration/ Management
West Liberty University