Karen Vanegas

#1 PIT Ambassador | September 2025 – Present

• Trained 400+ associates on PIT equipment; improved compliance to 90%
• Recognized for safety leadership and coaching excellence.

Warehouse Associate (Top Picker / Top Stower) | October 2022 – Present

• Achieved 300+ UPH picking and 400+ UPH stowing with 99.9% accuracy.
• Helped exceed Peak outbound targets by 150%.

• Responsibilities: handling high volume calls, emails, and chats from customers. As well as creating a connection and communicating with multiple store representative's and managers from 50 stores and warehouses in California.
• Closing sales over the phone, refunding money back to customer's bank accounts with company's system. Documenting customers receipts, order history and any issues or concerns.
• Checking inventory to match in inbound and outbound to verify customers receive orders.
• Contact customers routinely to schedule deliveries, remind customers of upcoming delivery day, cancel orders. Assisting customers with order placement, tracking returns, and product inquiries.

Customer Service Associate / Pro Desk Support

• Provided high-quality customer service in person and over the phone in a high-volume retail environment
• Handled sales, billing payments, refunds, and account adjustments over the phone and obtained purchase approvals using internal systems while maintaining customer confidentiality
• Assisted customers with product selection, store policies, services, and problem resolution
• Engaged with customers via phone, email, and in person to ensure satisfaction and positive service outcomes

Pro Desk Services

• Provided specialized customer service to professional contractors and business customers
• Processed large-volume and bulk orders while ensuring accurate pricing and timely delivery
• Prepared detailed quotes, applied discounts, and ensured competitive pricing
• Assisted with Pro account setup, maintenance, and account benefits
• Built strong customer relationships by understanding business needs and offering effective solutions

Additional Responsibilities & Achievements

• Resolved customer complaints and escalated issues professionally and efficiently
• Collaborated with sales and logistics teams to support urgent and high-priority orders
• Developed strong product knowledge to provide accurate recommendations
• Contributed to sales growth through upselling and cross-selling products and services