Karen Van Eperen
Kaukauna,WI
Summary
Accomplished leader with a proven track record at Destination Pet, enhancing operational efficiency and client satisfaction through strategic planning and process improvements. Skilled in P&L management and fostering strong vendor relationships, I excel in leadership and team building, driving revenue growth and achieving organizational goals with innovative solutions.
Finding a balance of corporate growth and center team management to retain customer satisfaction and enhancing their experience with Golrusk Pet Care Center.
Overview
35
35
years of professional experience
Work History
General Manager-Golrusk Pet Care Center
Destination Pet
09.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Director of Operations
AAA Sanitation Inc
05.2012 - 09.2019
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Defined, implemented, and revised operational policies and guidelines.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Established and monitored quality assurance standards to achieve operational excellence.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
Financial Services Representative
US Oil, Inc
08.1989 - 01.2012
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Conducted regular reviews of client portfolios to ensure alignment with risk tolerance and investment objectives.
Education
None - Finance
Fox Valley Technical College
Appleton, WICertification - Finance & Collections
Dunn & Bradstreet
Online1994
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- P&L Management
- Verbal and written communication
- Employee Scheduling
- Staff Supervision
- Customer Relationship Management
- Inventory Control
- Team Leadership
- Labor Cost Controls
- Process Improvements
- Deadline-oriented
- Strategic Planning
- Vendor relationships
- Consistently meet goals
- Facility Management
- Performance Evaluations
- Workflow Planning
- Purchasing
- Recruitment
- Expense Control
Affiliations
Current and long time affiliation Golden Retriever Rescue of Wisconsin where I serve as an assessor, foster home, transporter, and fund raiser. I also served on the board of directors as the vice President of Communications.
Timeline
General Manager-Golrusk Pet Care Center
Destination Pet
09.2020 - Current
Director of Operations
AAA Sanitation Inc
05.2012 - 09.2019
Financial Services Representative
US Oil, Inc
08.1989 - 01.2012
None - Finance
Fox Valley Technical College
Certification - Finance & Collections
Dunn & Bradstreet
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