Karen Vasquez

Detail-oriented Bank Teller with strong customer service and cash-handling experience. Recently completed Phlebotomy certification while working full-time, demonstrating strong time management and commitment. Skilled in communication, accuracy, and professionalism, with a focus on providing a positive customer experience and growing into the healthcare field.

• Processed a high volume of customer transactions (100+ per day), including deposits, withdrawals, transfers, loan payments, and check cashing, while ensuring accuracy, efficiency, and compliance with bank policies and procedures. Assisted customers with account inquiries, resolved basic issues, and provided information on banking services. Verified customer identification, followed security protocols, and ensured proper documentation for all transactions. Maintained and balanced cash drawer daily with strong attention to detail and accuracy.
• Balanced a full-time bank teller role while successfully completing Phlebotomy certification coursework, showing strong time management and dedication to professional growth.
• Delivered attentive and caring customer service by actively listening to customer needs, assisting with account concerns, and ensuring each client felt supported and valued throughout their banking experience

Built strong communication, organization, and multitasking skills in a fast-paced physical therapy clinic by managing patient scheduling, insurance verification, and electronic health records while providing front desk support. Assisted with coordinating patient flow, answering questions, and ensuring accurate documentation to help maintain smooth daily operations and a positive patient experience.

• Managed 100% of all patient scheduling using electronic health record systems and maintained organized patient records to improve appointment flow, enhance efficiency, and ensure quick access to information for therapy sessions.
• Coordinated communication between patients and physical therapists regarding treatment plans while also processing insurance claims and verifying patient coverage to support accurate and timely billing.