Karen Vasquez Almonte
Glassboro,NJ
Summary
Compassionate and certified nursing assistant with a strong proficiency in bathing, grooming, and feeding elderly and disabled patients. Well-versed in advanced medical terminology and procedures. Dedicated to providing compassionate care and meeting the needs of each patient. Demonstrated effective collaboration with medical staff and adaptability to dynamic healthcare environments. Reliable team player prioritizing optimal patient outcomes through empathetic care and meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
CNA
Beaumont Hospital
01.2023 - 03.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevent bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Customer Service Agent
SERVAIR - (JetBlue)
11.2014 - 12.2019
- Coordinating as a liaison between multiple departments via e-mail and phone to ensure station goal of daily flights are dispatched on time
- Writing detailed analysis reports and briefing supervisors of daily station operation
- Ensuring staff as well as passengers adhere and follow federal aviation and air traffic safety regulations as well as delta airlines policy and procedure
- Handling passengers' inquiries and diffusing complaints in a proficient and courteous manner
- Responsible for checking in customers and rebooking flights simultaneously under the time deadline
- Profound ability to remain tactful and organized in stressful situations
- Exceptional knowledge and ability to deal with the public and people from various backgrounds
- Processing paperwork for arriving flights with emphasis on block times, brake set/door open times
Customer Service Supervisor, Fixed Based Operator (FBO)
SERVAIR
12.2013 - 11.2014
- Extensive experience with in-depth knowledge of administrative operations and airline management; knowledgeable in personnel management excellent interpersonal and communication skills; capable of making clients experience the best aviation hospitality services possible
- Work closely with fellow supervisors and Leadership to achieve Station objectives
- Reviews the work performance of Operations and Customer Service agents to ensure that their work performance, attendance, and appearance meet Company requirements
- Sets clear expectations on daily assignments for employees
- Assist in keeping Operations and Customer Service aware of appropriate regulations, procedures and Company policy
- Proactively reallocates Agents during the day to meet immediate operational needs
- Provides special care, attention, and assistance to all SERV air Customers as needed
Long Port Airport Security (WestJet Airline)
02.2010 - 12.2013
- Fielded incoming calls, greeted customers, answered travel inquiries, tagged, and handled baggage and collected baggage fees at gate, secured flights, processed reservations, and monitored cabin availability
- Assisted misconnected and rerouted passengers during irregular operations; issued travel and hotel vouchers to displaced passengers on overbooked or canceled flights
- Coordinated and conducted internal audits to assess compliance with standard operating procedures, employee standards, and FAA and airport requirements
- Maintained Regional Flight Information (FLIFO) portal, gate manager, and gate displays
- Exercised a thorough understanding of airline ticketing and reservation procedures
- Provided special services, like a courtesy chair or bag carts, as required
- Resolved customer complaints that escalated beyond original agents' authority or required a calming third party
- Issued upgrades and boarding passes and handled future reservations for crown room members
- Received several letters of commendation from club members for exceptional customer service which reflected positively on the airline as well
- Worked as a team for smooth and safe operations matching the standards set by the company
- Announced flight arrival, departure and pre-boarding using a public address system
- Reconciled lost or misdirected baggage for the reunion with travelers in an expedient manner
Education
High School -
Maryligow High School
Associate of Science - Health Sciences (Pre-Nursing)
South College
Knoxville, TN03-2025
CNA Certificate - Nursing Education
Rowan College At Gloucester County
Sewell, NJ01-2025
Courses Completed awaiting Certification Exam - CPT Course Book, CPC Physician Based Medical Coding Course, ICD-10-CM Book Course, Anatomy, Medical Terminology
American Academy of Profession Coders (AAPC)
01.2021
Skills
- Critical thinking
- Documenting behaviors
- Medical terminology
- Attention to detail
- Geriatric care
- Problem Solving
- Feeding assistance
- Time management
- Basic life support
- Patient care
- Bathing assistance
- Vital signs monitoring
- Patient transfers
- Compassion and empathy
Keystrengthsandexpertise
- Data Entry
- Detail Oriented
- Highly Organized
- Fluent English & Spanish
- Customer Relations
- Tri-Lingual (Spanish, English, French)
- Problem Solving
- Superior Communication Skills
- Safety Compliance
- Staff Training & Development
- Demonstrate Leadership Skills
- Knowledge of FAA rules and regulations
Timeline
CNA
Beaumont Hospital
01.2023 - 03.2023
Customer Service Agent
SERVAIR - (JetBlue)
11.2014 - 12.2019
Customer Service Supervisor, Fixed Based Operator (FBO)
SERVAIR
12.2013 - 11.2014
Long Port Airport Security (WestJet Airline)
02.2010 - 12.2013
High School -
Maryligow High School
Associate of Science - Health Sciences (Pre-Nursing)
South College
CNA Certificate - Nursing Education
Rowan College At Gloucester County
Courses Completed awaiting Certification Exam - CPT Course Book, CPC Physician Based Medical Coding Course, ICD-10-CM Book Course, Anatomy, Medical Terminology
American Academy of Profession Coders (AAPC)
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