Karen Vega Hernandez
Portland,OR
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
4 Leafs Landscaping
03.2017 - Current
- Managed calendars, scheduled appointments, and coordinated work arrangements for staff members.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Developed strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed special projects to complete all tasks by deadlines.
- Greeted clients with professionalism and enthusiasm to provide support and direct them to appropriate department.
- Collaborated in timely processing of billing.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Completed bi-weekly payroll for employees.
- Trained team members on new services and products to support promotional efforts.
Caregiver
Pacifica Senior Living
08.2014 - 06.2016
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
High School Diploma -
Mt. Hood Community College
Troutdale, OR06.2017
Skills
- Time Management
- Office Administration
- Inbound Phone Call Handling
- Documentation and Recordkeeping
- Attention to Detail
- Schedule Management
- Meeting Coordination
- Vendor Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Coordinator
4 Leafs Landscaping
03.2017 - Current
Caregiver
Pacifica Senior Living
08.2014 - 06.2016
High School Diploma -
Mt. Hood Community College