KAREN VELARDE
Castaic,CA
Summary
Customer-oriented supervisor with extensive experience in employee performance management and operational oversight. Proven expertise in conflict resolution, enhancing team dynamics, and ensuring workplace harmony. Strong communication and problem-solving skills drive effective collaboration and operational efficiency. Dedicated to creating positive work environments that foster employee engagement and productivity.
Overview
33
33
years of professional experience
Work History
Supervisor-Claims and Appeals
California Assoc of Hospitals and Health Systems
Chatsworth, CA
10.1998 - 07.2017
- Guided team of six in executing daily responsibilities.
- Engaged with hospital staff through face-to-face interactions and phone calls.
- Interacted daily with clients and Employment Development Department personnel.
- Addressed client concerns swiftly to guarantee satisfaction.
- Fostered collaborative environment among team members and leadership.
- Maintained a high level of professionalism when dealing with difficult clients.
Human Resources Specialist
St. John's Regional Medical Center
Oxnard, CA
04.1984 - 10.1998
- Provided essential support to address individual HR needs of employees.
- Ensured high-quality assistance for patients, visitors, and staff.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
- Scheduled or conducted new employee orientations.
- Interviewed job applicants to obtain information on work history, education or job skills.
Education
High School Diploma -
Oxnard High School
OxnardSkills
- Customer service
- Effective communication
- Organizational skills
- Team leadership
- Conflict resolution
- Interpersonal skills
Timeline
Supervisor-Claims and Appeals
California Assoc of Hospitals and Health Systems
10.1998 - 07.2017
Human Resources Specialist
St. John's Regional Medical Center
04.1984 - 10.1998
High School Diploma -
Oxnard High School
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