Karen Veronica
Richardson,TX
Summary
Proven Account Manager with a track record of enhancing client satisfaction at CheckSammy through effective relationship building and account oversight. Skilled in issue resolution and customer care, demonstrated a commitment to maintaining high client retention rates. Excels in teamwork and collaboration, ensuring seamless project execution and positive outcomes.
Overview
8
8
years of professional experience
Work History
Account Manager
CheckSammy
07.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Streamlined internal processes for better efficiency in account management tasks.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
Dispatcher
Mesquite Auto Impound
03.2023 - 07.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Sales Associate
Target
11.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Server/Cashier
Cafe Max
02.2022 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Logistics Associate
Harbor Freight Tools USA
10.2021 - 02.2022
- Optimized warehouse layout for maximum space utilization and efficient material handling practices.
- Oversaw the safe loading and unloading of trucks, adhering to safety regulations and minimizing potential risks.
- Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
- Monitored inventory levels closely to prevent stockouts or excess inventory, maintaining optimal balance between supply and demand.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Sales Associate
RaceTrac
08.2017 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Naaman Forest High School
Garland, TX06.2017
Skills
- Account management
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building and management
- Account oversight
- Issue resolution
- Goals and performance
- Report writing
- Cold calling skills
- Customer service and care
- Dispatch
- Attention to detail focus
- Cash handling accuracy
- Patience and empathy demonstration
- Reliable and responsible
Languages
Spanish
Professional Working
Timeline
Account Manager
CheckSammy
07.2023 - Current
Dispatcher
Mesquite Auto Impound
03.2023 - 07.2023
Sales Associate
Target
11.2022 - 03.2023
Server/Cashier
Cafe Max
02.2022 - 11.2022
Logistics Associate
Harbor Freight Tools USA
10.2021 - 02.2022
Sales Associate
RaceTrac
08.2017 - 10.2021
High School Diploma -
Naaman Forest High School
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