Karen Vickers

Direct daily operations across multiple mobile sites, managing schedules, staffing, equipment, and logistics to ensure smooth clinic function. Develop and update team workflows and documentation for quality and compliance. Train and support technicians to maintain a patient-focused, efficient work environment. Customize RevolutionEHR system to minimize errors and save providers and technicians time. Track and analyze clinic metrics to drive continuous service improvements. Partner with clients to deliver seamless, reliable mobile vision care. Simplify office processes for easier payments and patient communication. Contribute to the growth of telehealth services across diverse locations.

Greeted and registered patients, scheduled appointments, and coordinated reminders, improving patient flow and reducing wait times. Processed payments, handled patient inquiries, and resolved insurance issues, leading to improved on-time payments and patient satisfaction. Conducted preliminary eye tests and assisted with diagnostic procedures; maintained a zero error rate in charting and test documentation. Supported the optometrists chairside during exams and procedures; maintained clinical equipment and supplies for optimal efficiency. Educated patients on eyeglass and contact lens options, troubleshot fit issues, and verified lens prescriptions. Managed inventory and ordered eyewear, reducing shortages through streamlined tracking and vendor management. Implemented workflow improvements and EMR templates, minimizing documentation errors and saving providers and technicians time. Trained new staff in office and clinical procedures, promoting consistency and high service standards.