Karen Villalva
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Payor Specialist
McKesson Specialty Health
09.2010 - 03.2023
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Collected, arranged, and input information into database system.
Education
Associate of Arts - Medical Office Management
High Tech Institute
Phoenix, AZ01.2003
Skills
- Manual Dexterity
- Health Informatics
- Inbound/Outbound Phone Calls to Pt's, Doctors office and Health care insurance companies
- Active Listening
- Assisted with incoming Staff Training
- Medical Terminology Knowledge
- Production Quotas
Timeline
Payor Specialist
McKesson Specialty Health
09.2010 - 03.2023
Associate of Arts - Medical Office Management
High Tech Institute
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