Karen Volkerts
Angels Camp, ,CA
Summary
Dynamic and customer-focused professional with a strong work ethic and proven expertise in food safety from Save Mart. Recognized for enhancing customer satisfaction through effective communication and product knowledge. Skilled in cash handling and merchandising displays, with a track record of driving sales and fostering teamwork in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bakery/Deli Specialist
Save Mart
03.2015 - Current
- Mastered various slicing techniques to provide customers with the perfect thickness and presentation for their deli selections.
- Provided excellent customer service by promptly addressing concerns and offering suitable solutions.
- Managed inventory effectively to minimize waste and ensure optimal product availability at all times.
- Maintained a high level of product knowledge to educate customers about flavors, ingredients, and pairings effectively.
- Trained new employees on deli operations, ensuring consistent quality standards across the team.
- Worked collaboratively with other departments to create cross-merchandising opportunities that drove overall store sales.
- Ensured proper food safety protocols were followed, resulting in zero health code violations during tenure.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Front Desk Receptionist
Travelodge By Wyndham
09.2014 - 08.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Gym Manager
Pace Yourself, Inc.
08.2010 - 08.2014
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
- Reviewed stock counts and ordered items to control inventory.
- Trained employees on general procedures, gym rules and duties.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Collaborated with other local businesses to create joint promotions and partnerships that benefited both organizations.
Education
No Degree - Accounting And Business Management
Los Medanos College
Pittsburg, CA06-1994
Skills
- Strong work ethic
- Sanitation procedures
- Food safety
- Cash handling proficiency
- Allergen awareness
- Merchandising displays
- Customer service
- Verbal and written communication
- Flexible schedule
- Product knowledge
- Platter and tray preparation
Certification
- Servsafe Manager Certificate
- Quality Workplace Communication
- Essential Tools For The First Time Manager
Timeline
Bakery/Deli Specialist
Save Mart
03.2015 - Current
Front Desk Receptionist
Travelodge By Wyndham
09.2014 - 08.2016
Gym Manager
Pace Yourself, Inc.
08.2010 - 08.2014
No Degree - Accounting And Business Management
Los Medanos College
Similar Profiles
Christina Davis-JenkinsChristina Davis-Jenkins
Lead Scan Coordinator at Save MartLead Scan Coordinator at Save Mart
Blake CollinsBlake Collins
UiPath/RPA Developer at Save MartUiPath/RPA Developer at Save Mart
Joseph GonzalezJoseph Gonzalez
Multi Purpose Clerk at Save MartMulti Purpose Clerk at Save Mart
Denise Del Carmen DuranDenise Del Carmen Duran
Administrative Assistant / Dispatcher at SIA CarriersAdministrative Assistant / Dispatcher at SIA Carriers
Jose CostelloJose Costello
Maintenance Supervisor at The Management AlternativeMaintenance Supervisor at The Management Alternative