Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Karen Wagner

Rocky River,OH

Summary

Experienced business operations manager with a proven track record in effectively managing day-to-day operations, guiding teams, overseeing complex projects, and achieving strategic objectives. Recognized for expertise in developing reproducible processes, communicating clearly, and building high-performing teams that consistently deliver results aligned with organizational and customer goals. Collaborative leader known for attention to detail and a visionary mindset, dedicated to mentoring others and maintaining a commitment to excellence.

Overview

35
35
years of professional experience

Work History

Operations & Accounting Manager

TEC Communications
02.2013 - Current
  • Demonstrated leadership, organizational, and time management skills with leadership, employees, customers, and external vendors.
  • Proven ability to develop and implement creative solutions to complex problems, especially within day-to-day operations and recurring revenue.
  • Managed financial reporting and data analysis in AP and AR, tracking business revenue, expenditures, and margins to maintain accurate data.
  • Responsible for receiving sales quotes, verifying, creating, and submitting purchase orders.
  • Tracked order fulfillment and relayed information for project management.
  • Exceed customer experience expectations through listening, verifying goals, clear communication, and transparent project management.
  • Primary responsibility for monitoring service contracts, quoting and ordering renewals for hardware, software, licensing, subscriptions, and managed services. Annual average of $2.5M
  • Submit and maintain small business procurement certification requirements to various federal, state, local, nonprofit, and business enterprises

Faith Formation

Multiple Congregations
08.1999 - 12.2015
  • Developed strong relationships with local schools, community organizations, and other faith communities to foster collaboration on shared goals related to the needs of youth and community service.
  • Managed budgets and allocated resources for maximum impact on faith formation.
  • Identified, recruited, trained, and celebrated volunteers.
  • Strengthened connections between families in the congregation by organizing small group gatherings.
  • Organized mission trips and retreats for youth and adults.
  • Learned about and practiced trauma-informed care.
  • Learned about hospice care for young people.


Educator & Grants Management

The Cleveland Museum Of Art
06.1990 - 08.1993
  • Supervised grants team and partnership agreements, offering technical and administrative oversight and support
  • Strategized with donor development team members to manage budget and synchronize volunteer efforts to boost funding initiatives
  • Managed grant policy formulation, interpretations and administration
  • Developed and implemented engaging activities and classes for families, youth, and adults at the Museum
  • Coordinated events to foster community involvement and increase awareness
  • Planned and organized special events, solicited corporate sponsorships, and established matching gift donations to reach financial targets

Education

MBA - Management & Sustainability

Baldwin Wallace University
Berea, OH

Facilitator

The Center For Courage & Renewal
Greenville, NC

Master of Arts - Art History & Museum Studies

Case Western Reserve University
Cleveland, OH

Bachelor of Arts - History, Minors in Art History & German

Illinois Wesleyan University
Bloomington, IL

Skills

  • Operations Management
  • Project Management
  • Systems Development
  • Professional Writing
  • Business Strategy
  • Facilitation
  • Business Accounting
  • SaaS Management
  • Training and Mentoring
  • Team Development

Interests

Hiking, writing, swimming, museums, tutoring, and volunteering

Timeline

Operations & Accounting Manager

TEC Communications
02.2013 - Current

Faith Formation

Multiple Congregations
08.1999 - 12.2015

Educator & Grants Management

The Cleveland Museum Of Art
06.1990 - 08.1993

MBA - Management & Sustainability

Baldwin Wallace University

Facilitator

The Center For Courage & Renewal

Master of Arts - Art History & Museum Studies

Case Western Reserve University

Bachelor of Arts - History, Minors in Art History & German

Illinois Wesleyan University

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