Karen Wakefield
ANDOVER,KS
Summary
Dynamic professional with extensive experience as a Teller at Golden Plains Credit Union, excelling in cash handling and client relations. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in escrow management and team collaboration, consistently delivering accurate and timely services in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Teller
Golden Plains Credit Union
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Teller
Florence Federal Credit Union
Escrow Assistant
Security 1st Title
03.2018 - Current
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Education
Cosmetology License - Cosmetology
Cowley Community College
Arkansas City, KS05.1982
Skills
- Escrow management
- Transaction coordination
- Document preparation
- Cash handling
- Client relations
- Team collaboration
- Time management
- Problem resolution
- Communication skills
- Attention to detail
- Organizational skills
- Data entry accuracy
- Sales support
Timeline
Escrow Assistant
Security 1st Title
03.2018 - Current
Teller
Golden Plains Credit Union
Teller
Florence Federal Credit Union
Cosmetology License - Cosmetology
Cowley Community College
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