Karen Walburn
Allenwood,PA
Summary
Dynamic and results-driven professional with extensive experience at Big Lots, excelling in customer service and organizational skills. Proven track record in enhancing team performance and satisfaction through effective leadership and problem-solving. Recognized for maintaining an organized showroom and improving inventory accuracy, contributing to overall operational success.
Overview
24
24
years of professional experience
Work History
Freight Processing Lead
Big Lots
04.2020 - 03.2025
- Supervising and assisting the unloading team, sorting general merchandise freight by departments, including furniture.
- Main department stocking was seasonal, with and without planograms, including patio furniture displays.
- Supervising the stocking of various other departments, including grocery, HBC, and chemicals.
- Organization of the warehouse, including back stock and furniture, and outside storage container.
- Other responsibilities were the overall running of the store as the solo Manager on Duty either opening or closing at least once a week, this included safe balancing, change ordering, deposit making.
- Excellent customer service.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Freight Processing Lead
Big Lots
09.2018 - 04.2020
- Supervising and assisting the unloading team, sorting general merchandise freight by departments, including furniture.
- Main department stocking was seasonal, with and without planograms, including patio furniture displays.
- Supervising the stocking of various other departments, including grocery, HBC and chemicals.
- Organization of the warehouse, including back stock and furniture, and outside storage container.
- Other responsibilities were the overall running of the store as the solo Manager on Duty either opening or closing at least once a week, this included safe balancing, change ordering, and deposit making.
- Excellent customer service.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Furniture Manager
Big Lots
08.2010 - 09.2018
- Maintained a clean, organized showroom floor while adhering to visual merchandising guidelines set by corporate standards.
- Collaborated with store management to develop sales goals and initiatives for the furniture department.
- Enhanced customer satisfaction by providing excellent service and product knowledge in the furniture department.
- Assisted customers in selecting appropriate products based on their needs, preferences, and budget constraints.
- Trained and mentored new team members on store policies, product offerings, and sales techniques.
- Handled customer complaints professionally, resolving issues promptly to maintain high levels of satisfaction among clientele.
- Maintained the organization of the warehouse and accurate inventory of the outside storage containers.
- Supported Store Management with opening and closing.
Associate Manager
Big Lots
06.2003 - 08.2010
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and assisted in the stocking of the grocery department as well as home organization and chemicals.
- At this time we had coolers/freezers, I was assisting Management with projecting orders.
Stocker/Cashier
Big Lots
07.2001 - 06.2003
- I started my working career when I was 17 and a senior in high school.
- Answered customer questions and provided detailed product information.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Montgomery Area High School
Montgomery, PA06-2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Organizational skills
Timeline
Freight Processing Lead
Big Lots
04.2020 - 03.2025
Freight Processing Lead
Big Lots
09.2018 - 04.2020
Furniture Manager
Big Lots
08.2010 - 09.2018
Associate Manager
Big Lots
06.2003 - 08.2010
Stocker/Cashier
Big Lots
07.2001 - 06.2003
High School Diploma -
Montgomery Area High School
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