Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Waldeman

Miami

Summary

Skilled operations leader with proven ability to enhance efficiency and drive results. Expertise in strategic planning, process optimization, and resource management. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven professional with track record of successful outcomes in dynamic environments.

Overview

10
10
years of professional experience

Work History

Operation Director

LID NorthAmerica
04.2024 - Current
  • As a results-oriented Operations Director, I have a proven track record of streamlining processes, optimizing resource allocation, and driving operational excellence. I successfully led cross-functional teams to improve service level from 56% in 2023 to 88% on 2024 and 95% YTD 2025 while improving customer satisfaction with out of the box ideas to simplify goods receive and reduce damaged.
  • Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Trained and guided team members to maintain high productivity and performance metrics.

Supply Chain Project Manager

LID NorthAmerica
03.2023 - 03.2024
  • As Project manager I was responsible for the transfer of the business base on Canada to Miami, Florida with a success go live as plan in July 2023. Implementation of new business model of D2C with stock in consignment on time to be able to be live by November 2023 when 50% of the sales of the year are done. Finally a transformation of logistic business model from xdock deliveries to stock position warehouse management, this was key for the business growth with new clients as Amazon with orders on demand.

Supply Chain Manager Salon Professional Products Dermocosmetics

L’Oréal CERAN (Colombia, Peru and Panama HUB)
03.2022 - 02.2023
  • Change management lead of S&OP for the first L’Oréal latam cluster while effectively manage 2-direct market business model and one indirect model through distributors over 10 countries for the divisions of Salon Professional Products and Dermocosmetics.
  • Developed comprehensive training programs for team members, enhancing skills development and employee retention rates within the department.
  • Maintain close collaboration with executive and leadership teams to assist with decision-making.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
  • Collaborated with sales and production teams to develop integrated planning processes, improving overall business performance.

Supply Chain Manager Selective Divisions

L’Oréal Panama HUB
06.2018 - 02.2022
  • Collaborated with international teams to optimize supply chain operations across 13 countries.
  • Effectively manage 3-market divisions, such as Salon Professional Products, Dermocosmetics, and Luxe.
  • Oversee 5 categories of products consisting of 3,000+ products including Hair, Colour, Make-Up, Skin, and Fragrance, etc. Serve as in charge of 20 Signatures (Kerastase, Lancome, Urban Decay, Ralph Lauren, La Roche Posay, Vichy, etc.).
  • Recognized for developing and implementing standard operating process to drive operational excellence. Example implementing tool to simplify and be more efficient on Order to Cash process.
  • Assisted with boosting sales by 75% in 3 years, from 25.7MM USD in 2017 to 45.1MM USD in 2020.
  • Distinguished for maintaining good service rate to over 96% while decreasing 12 days of stock coverage through the implementation of a rigorous plan of obsoletes and slow movers.
  • Increase forecast accuracy from 10% in 2017 to 20% in 2018, 45% in 2019, 65% in 2020 and maintaining 70% until 2022.

CPD Demand Planner

L’Oréal Panama HUB
03.2015 - 06.2018
  • Oversaw demand planning operations for 10 countries with generating business of $43 million USD.
  • Efficiently managed 5 categories with 1500 items related to Hair, Color, Make-Up, and Skin y Deos. Served as in charge of 5 Signatures: L’Oréal Paris, Garnier, Maybelline, Vogue, and ESSIE.
  • Implement forecast tools such as Forecast Pro and Future Master
  • Presented monthly forecast updates to senior management, highlighting key changes and risks in the demand outlook.
  • Reduced inventory costs by optimizing safety stock levels and effectively managing obsolete items.
  • Support catalog rationalization by -20%

Education

Master's - Marketing

University of Chile
Panama
01.2016

Bachelor of Science - Industrial Engineering

Catholic University Santa Maria La Antigua
Panama
01.2012

Skills

  • Forecasting/Demand Planning

  • Inventory Tracking / Control

  • Operational efficiency

  • Continuous Process Improvement

  • Cross-functional coordination

  • New Business Development

  • Problem-solving

  • Project planning and development

  • Inventory management

  • Revenue Growth/Profitability

  • Warehouse operations

  • Customer relationship management

Languages

Spanish: Native
English: Professional

Timeline

Operation Director

LID NorthAmerica
04.2024 - Current

Supply Chain Project Manager

LID NorthAmerica
03.2023 - 03.2024

Supply Chain Manager Salon Professional Products Dermocosmetics

L’Oréal CERAN (Colombia, Peru and Panama HUB)
03.2022 - 02.2023

Supply Chain Manager Selective Divisions

L’Oréal Panama HUB
06.2018 - 02.2022

CPD Demand Planner

L’Oréal Panama HUB
03.2015 - 06.2018

Master's - Marketing

University of Chile

Bachelor of Science - Industrial Engineering

Catholic University Santa Maria La Antigua

Similar Profiles

CREATE PROFILE