Karen Walter
Realty Professional
Union City,GA
Summary
Accomplished Sales Professional bringing 20 years of industry leadership in progressive roles. Versed in conducting market research surveys and reporting findings to stakeholders. Ambitious and self-motivated with passion for leading highly effective teams in corporate goal-achievement.
Communicative Sales Professional commended by management for number 1 Sales Professional increasing sales in 2 months. Talented at assuming control in negotiations with customers by assessing customer needs and balancing those needs against company objectives. Committed to providing optimum customer service by promoting product and service benefits.
Overview
16
16
years of professional experience
Work History
New Home Sales Specialist
Artisan Built Communties
Acworth, GA
04.2021 - 09.2023
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints in a timely manner while ensuring satisfaction.
- Advised clients on financing options and mortgage rates available to them.
- Created marketing materials such as brochures, flyers, postcards., to promote properties for sale.
- Utilized social media platforms like Instagram and Facebook to advertise developments and generate interest among potential buyers.
- Performed administrative tasks such as maintaining customer databases and updating website content.
- Monitored competitor activities in order to stay ahead of industry trends.
- Engaged weekly with management teams, construction contractors and clients to communicate and evaluate project status results.
- Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
- Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.
- Compiled listings of new developments and met with clients on location to highlight area features that satisfy home-buying needs.
- Communicated with clients to determine property needs and budget constraints.
Sales Professional
D.R. Horton, Inc.
Sandy Springs, GA
08.2016 - 10.2021
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Collaborated with other sales team members to share selling strategies and gain new insights.
- Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
- Consistently earned top performer out of over 20 sales team members for exceeding sales goals.
- Prepared and processed contracts and order forms for new and existing customers.
- Generated new business by developing marketing initiatives, performing prospect calls and networking referrals.
- Received awards for top performer such as Master Gardner, won an a 5 day vacation and placed 3rd in customer satisfaction reviews in 2017.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Presented quotations with clear pricing information and deliverables specifications for new homes in several subdivisions.
- Generated weekly reports to recommend corrective actions and improvements.
- Earned the company over 10 million dollar Producer status for 4 consecutive years.
Sales and Marketing Professional
Better Homes And Gardens Real Estate Metro Brokers
Peachtree City, GA
10.2020 - 04.2021
- Identified customer needs through market research and analysis and developed forward-thinking strategies.
- Reviewed customer preferences, demonstrated pre-owned and model homes, managed clientele and market conditions to provide effective foundation for homes loan .
- Defined marketing and sales functions for promotion of several clients, investors and potential homeowners relocating to Atlanta, Georgia.
- Collaborated with sales teams to strengthen client relationships and generate new revenue opportunities.
- Managed entire sales transaction through closing and after closing by collaborating with seller, client, management, marketing, lender and closing attorney.
Due Diligence Mortgage Underwriter
Indecomm Global
Bowie, MD
06.2012 - 09.2012
- Assisted with analysis and data gathering in support of risk assessment.
- Prepared and presented summaries and analysis of survey data using tables, graphs and fact sheets to describe survey techniques and results.
- Verified employment history and income of applicants.
- Prepared detailed underwriting reports for management review.
- Determined whether or not to approve or deny a loan application in accordance with company guidelines.
- Identified potential issues related to title, appraisals, insurance coverage.
Relocation Coordinator
Lord & Dominion &Management Services
Union City, GA
11.2007 - 08.2011
- Maintained records to comply with state and federal regulations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Managed, organized and coordinated the relocation process for families of dispositional multi-family property throughout the United States
- Managed over 500 families for their transition and was responsible for ordering and disbursing benefits to the residents of an averaging amount of $2,000 per household via checks
- Inventory manager for files used during the relocation process
- Organized and planned the entire scope of the projects with an anticipated date of 4 months.
- Required 100% travel
Education
Real Estate License - Real Estate
Georgia Multiple Listing Service
Tucker, GA03.2003
Continuing Education For Real Estate License - Appraisal
AREA Appraisal School
Chamblee, GA2007
Skills
- Consumer trend analysis
- Sales strategy familiarity
- Marketing strategy
- Market research expertise
- Data collection processes
- Promotions planning skills
- Decision-making
- Working collaboratively
- Work ethic
- Communication
- Supervision
- Sales Presentations
- Product Promotion
- Marketing Analytics
- Web Analytics
- Performance Tracking
- Social Media Marketing
- Brand Promotion
- Customer Targeting
- Opening and Closing Procedures
- Team Member Motivation
- Effective Customer Upselling
- Processing Payments
- Contract Negotiation
Americorps/Corporation National and Community Service or CNCS
- Promoted to Team Leader within 2 months of service in 2002. Managed an Afterschool program and Read to Achieve. Coordinated with Communities in Schools and other Administrative Staff such as Curricular Coordinator, Student Counselor for at risk students.
Timeline
New Home Sales Specialist
Artisan Built Communties
04.2021 - 09.2023
Sales and Marketing Professional
Better Homes And Gardens Real Estate Metro Brokers
10.2020 - 04.2021
Sales Professional
D.R. Horton, Inc.
08.2016 - 10.2021
Due Diligence Mortgage Underwriter
Indecomm Global
06.2012 - 09.2012
Relocation Coordinator
Lord & Dominion &Management Services
11.2007 - 08.2011
Real Estate License - Real Estate
Georgia Multiple Listing Service
Continuing Education For Real Estate License - Appraisal
AREA Appraisal School
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