Karen Waltz
Douglassville,PA
Summary
Highly motivated, courteous, cheerful, and committed population health associate who has a medical assistant background with a proven history of superior performance at individual, team, and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring a medical background and team-building skills to a deadline-driven environment, with over 25 years of experience and a desire to take on new challenges.
Overview
26
26
years of professional experience
Work History
Population Health Associate
Penn Medicine Population Health
Bala Cynwyd, PA
05.2022 - Current
- Aids with the implementation of evidence-based strategies to reduce identified gaps in care.
- Use reports from a variety of sources, including those generated by insurers, ambulatory analytics, and others.
- Complete payor-required questionnaires.
- Coordinated patient outreach programs to enhance community health engagement.
- Assisted in developing wellness initiatives for diverse populations served by the organization.
- Managed health data collection and analysis for population health assessment projects.
- Collaborated with healthcare providers to improve patient care pathways and services.
- Supported multidisciplinary teams in identifying trends in population health metrics.
- Implemented communication strategies to promote available health resources effectively.
Lead Medical Assistant/Clinical Service Coordinator
Penn Medicine Women’s Health OB/GYN
Radnor, PA
11.2004 - 05.2022
- Communicates clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history that includes medications, symptoms, and allergies.
- Explains procedures to patients to reduce anxieties and increase patient cooperation.
- Prepares specimens for diagnostic evaluations with zero lab errors.
- Orients and trains new staff on proper procedures and policies.
- Trained employees in POCT and all best practices. Involved in JCAHO and health department inspections.
- Assisted physicians during examinations and procedures in an OB/GYN setting.
- Conducted patient intake, including medical history and vital signs collection.
- Ensured compliance with safety and health regulations in the clinical environment.
- Maintained accurate electronic health records for efficient patient management systems.
- Supervised, trained and coached team of medical assistants.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Provided guidance and support for new employees during their orientation period.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Assisted in implementing new clinical protocols in accordance with best practices.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Identified opportunities for process improvement initiatives within the department.
- Verified insurance eligibility and benefits information for patients.
- Conducted quality assurance reviews to ensure compliance with established policies and procedures.
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
- Monitored quality assurance program to improve performance and maintain high standards of care.
- Interviewed applicants and made recommendations for new hires.
- Participated in the development and review of clinical policies and procedures.
- Oversaw inventory management of clinical supplies and equipment to ensure availability and operational readiness.
- Implemented patient satisfaction surveys to gather feedback and identify areas for improvement in clinical services.
Medical assistant and Front Desk Supervisor
East Norriton Women’s Healthcare
Norristown, PA
05.1999 - 11.2004
- Managed appointment scheduling and patient intake processes efficiently.
- Supported physicians during examinations and procedures in a clinical setting.
- Coordinated communication between patients and healthcare providers effectively.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Resolved patient inquiries and complaints with empathy and professionalism.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Monitored the front desk staff to ensure proper customer service was provided.
- Processed payments, cashiering duties and credit card transactions accurately.
Education
Master of Health Administration -
University of Phoenix
Phoenix, AZ08.2023
Bachelor of Science in Health Administration -
University of Phoenix
Phoenix, AZ05.2022
Associate Degree in Medical Office Management -
Lansdale School of Business
Lansdale, PA05.2000
Skills
- Electronic Health Records (EHR), EPIC
- Preventive and population health management – gap closure, medication adherence
- Care coordination – value-based care programs (Aledade, Tandigm, Optum, HEDIS)
- Medical billing and coding – CPT, ICD-10, insurance claim review
- Front office operations – scheduling, insurance verification, patient communication
- Clinical support – point-of-care testing, specimen collection, infection control
- Patient intake and triage: history, vitals, medication, and allergy documentation
- Quality improvement – compliance with JCAHO and Health Department standards
- Patient education and engagement
- Team leadership: staff supervision, training, and competency evaluations
- Workflow optimization – procedure development and operational efficiency
- Customer service
- Analytical and reporting tools: insurer-generated reports, health maintenance dashboards
- Time management
- Microsoft Office Suite – Word, Excel, Outlook, and related tools
- Data analysis
- Care coordination
- Process improvement
- Team collaboration
- Training and mentoring
- Medical coding
- Healthcare regulations
- HIPAA compliance
- Sterilize instruments
- Medical terminology
- Electronic health records
- Patient scheduling
- Clinical procedures
Timeline
Population Health Associate
Penn Medicine Population Health
05.2022 - Current
Lead Medical Assistant/Clinical Service Coordinator
Penn Medicine Women’s Health OB/GYN
11.2004 - 05.2022
Medical assistant and Front Desk Supervisor
East Norriton Women’s Healthcare
05.1999 - 11.2004
Master of Health Administration -
University of Phoenix
Bachelor of Science in Health Administration -
University of Phoenix
Associate Degree in Medical Office Management -
Lansdale School of Business
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