Karen Walz
Citrus Heights,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Home Health Care Provider
Family Members
07.2010 - 12.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Facilitated calls to and from field staff to resolve issues and address concerns.
Administrative Assistant
Commercial Energy Of California
03.2006 - 07.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Performed research to collect and record industry data.
- Managed Access databases converting complex data into easy-to-interpret data.
- Created PowerPoint presentations for business development purposes.
- Created detailed expense reports and requests for capital expenditures.
- Maintained staff directory and company policy handbook for human resources department.
- Coached new employees on administrative procedures, company policies and performance standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Assisted Vice President, General Manager, and Account Executive's with daily projects, gathered data from Pacific Gas and Electric for sales presentations.
Order Entry Specialist
Photo TLC
10.2005 - 03.2006
- Designed, created, and produced custom orders.
- Skilled in image correction, and restoring process.
- Received customer orders and performed data entry instructions per customers requests.
- Maintained company standards of customer satisfaction.
- Scanned images into data system to be printed according to customer order.
- Downloaded digital images from WEB hosted database.
Assistant Office Manager
Borsting Laboratories
01.2000 - 02.2005
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments in resolution of day-to-day administrative and operational problems.
- Assisted in all office management activities.
- Generated monthly billing.
- Developed and maintained more efficient filling systems.
- Established new accounts and insurance billing.
- Tracked shipments and deliveries.
- Managed and trained clerical staff.
- Data entry specialist.
Education
Associate of Arts - Human Resources Management
University of Phoenix
On-line04.2014
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ-on Line08.2012
High School Diploma -
Madrone High School
San Rafael, CA06.1980
Skills
- Data Entry Documentation
- 10-Key Proficiency
- Training and Development
- Data Collection
- Records Preparation
- Customer Service and Support
- Document Retrieval
- Accurate Documenting
- Complex Problem-Solving
- Time Management
- Confidential Records Management
Timeline
Home Health Care Provider
Family Members
07.2010 - 12.2022
Administrative Assistant
Commercial Energy Of California
03.2006 - 07.2008
Order Entry Specialist
Photo TLC
10.2005 - 03.2006
Assistant Office Manager
Borsting Laboratories
01.2000 - 02.2005
Associate of Arts - Human Resources Management
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
High School Diploma -
Madrone High School
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