Karen Washington
Douglasville,ga
Summary
Over 5 years of experience as a computer tech. with NASA, 10 years as a tech. assistant at WellStar hospital. Additional work experience includes customer service in both the retail and hospitality industries. Software Application Knowledge: Microsoft word, Excel, PowerPoint, Outlook, Paint Shop,50 wpm
Overview
17
17
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
06.2023 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Tech. Assistant
WellStar Hospital
01.2011 - 01.2021
- Transport patients to and from the imaging room and assist technologists with patients, processing imaging while in technologist care completes paperwork while waiting for the next step of the procedure.
Customer Resolution Merchandiser
H.H.Gregg
01.2007 - 01.2009
- Provide information to customers in response to inquiries about products, and services and handle resolving complaints
- Performing activities such as exchanging merchandise refunding money and adjusting bills.
Education
Everest College - Alhambra
Atlanta, GASkills
- Radiation Safety Measures
- Informed Consent
- Patient Data Management Systems
- Safety and Security Procedures
- Laboratory Equipment Handling
- Office Cleaning
- Workplace Safety
- Medical Imaging
- Patient Service and Assistance
- Transportation Assistance
- Checking Patient Details
- Personal Support
- Information Intake
- Clean Equipment
- Cash Register Operations
- Guest Satisfaction
- Telephone Reception
- Data Inputting
- Computer Skills
- Microsoft PowerPoint
- Microsoft Word
- Customer Relations
- Order Fulfillment
- Credit Card Payment Processing
- Retail Sales Customer Service
- Microsoft Excel
- Staff Training
- Medical Terminology Knowledge
- Money Handling Abilities
- Administrative and Office Support
- Research
- Filing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Representative
Nothing Bundt Cakes
06.2023 - Current
Tech. Assistant
WellStar Hospital
01.2011 - 01.2021
Customer Resolution Merchandiser
H.H.Gregg
01.2007 - 01.2009
Everest College - Alhambra
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