Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Watson

Middle River,MD

Summary

Proven leader and skilled floral designer with a track record of enhancing customer satisfaction and increasing sales at Safeway. Leveraged creative design and exceptional customer service skills to develop strong client relationships and foster a team-oriented environment. Demonstrated reliability in inventory management and a knack for problem-solving, contributing to a significant improvement in store operations and customer experience.

Overview

30
30
years of professional experience

Work History

Floral Clerk

Safeway
11.2021 - Current
  • Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
  • Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
  • Placed orders for supplies such as ribbon and cellophane.
  • Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
  • Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
  • Set up and broke down holiday and seasonal displays.
  • Reduced waste by monitoring inventory levels closely and taking appropriate measures to minimize spoilage.
  • Ensured high-quality product offerings by carefully inspecting incoming shipments for freshness and damage.
  • Assisted with monthly inventory counts.
  • Exceeded customer expectations through prompt resolution of inquiries or concerns related to product quality or service issues.
  • Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
  • Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
  • Increased sales through effective upselling of additional products and services, such as vases and gift wrapping.
  • Collaborated with event planners to design custom floral arrangements for weddings, funerals, and other special occasions.
  • Provided guidance to clients on proper care techniques for extending the life of their purchased flowers.
  • Supported team members in learning new skills and techniques for floral design, contributing to a positive workplace culture.
  • Demonstrated strong knowledge of various flower species, enabling accurate identification and advice on suitable pairings for clients'' specific needs.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Developed positive relationships with clients and vendors to boost rapport and trust.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
  • Trained staff on proper techniques in arranging flowers and customer service skills.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Location Supervisor

Charcoal Grill
08.1994 - Current
  • Mentored junior staff members, fostering professional growth and development within the team.
  • Managed inventory levels effectively, reducing waste while ensuring adequate supplies were always available.
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies.
  • Implemented quality control measures to maintain high standards in service delivery and customer experience.
  • Increased customer satisfaction through effective communication and problem resolution.
  • Ensured workplace safety by conducting regular inspections and addressing potential hazards promptly.

Cashier

Charcoal Grill
08.1994 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Education

Credits Only - Business Management/accounting

Towson University
Baltimore, MD

Maryland State, Western Diploma - Business Management/Accounting

Western High School
Baltimore, MD
06.1981

Skills

  • Floral design
  • Preparing arrangements
  • Creative floral design
  • Sales and service-oriented
  • Customer Service-Oriented
  • Inventory Maintenance
  • Teamwork and Collaboration
  • Friendly and Helpful
  • Customer Service
  • Problem-Solving
  • Honest and Dependable
  • Reliable and Responsible
  • Customer Assistance
  • Adaptable and Flexible
  • Reliability
  • Organizational Skills
  • Team Leadership

Timeline

Floral Clerk

Safeway
11.2021 - Current

Location Supervisor

Charcoal Grill
08.1994 - Current

Cashier

Charcoal Grill
08.1994 - Current

Credits Only - Business Management/accounting

Towson University

Maryland State, Western Diploma - Business Management/Accounting

Western High School

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Karen Watson